Program Director (Full-Time) (Irvine, CA)

• Responsible for employee staffing, on-boarding, retention, and administration across assigned programs. Performs managerial duties including recruitment, interviewing, hiring, training, evaluating program supervisory and administrative staff; oversees recruitment and supervision of consultants; manages performance, conducts performance appraisals and recommends salary increases; takes disciplinary measures as needed.
• Developing a plan for the orientation, development, and training of staff.
• Institutes and supports employee supervision and coaching system that supports employee development and advancement.
• Lead a high performing team by developing viable business plans targeting contract maximization or revenue growth.

• Defines programs success indicators/measures and engages in data-based reviews of programs performance against indicators/measures. Prepares and/or manages monthly statistical reporting of program services and other reports required.
• Ensures the delivery of a continuum of services.
• Ensures the safety and wellbeing of patients by developing and maintaining a therapeutic milieu.
• Responsible for all quality assurance, quality record-keeping using an electronic health record, and health and safety of unit and patients and staff. Documentation utilizing an electronic health record system is required.
• Oversee and coordinate efforts to ensure the program meets or exceeds performance standards as established by the agency, regulatory bodies (CCL, CARF), contractors, and other agency stakeholders.
• Ensures the safety and wellbeing of patients by the creation and maintenance of a trauma-informed milieu by initiating and monitoring program activities.
• Developing written policies, procedures, and practices for continuous quality improvement.
• Observing and interacting with staff, patients, and other individuals, as necessary, to ensure the quality of care for patients and program services.
• Adheres to the professional ethics and conduct of standards as established by professional licensure, the policies of Phoenix House, and legal, funding, and regulatory requirements.

• Provides leadership to the programs and directs the overall management, organization, and operations of all services and related activities for Orange County programs.
• Establishes, implements, and monitors program goals, objectives, corrective action plans, and procedures, conferring with organization leaders, peers and staff, as necessary.
• Develops and monitors annual operating plan and budget for all assigned programs, in coordination with Finance. Manages the fiscal operation of these programs to meet or exceed annual budget expectations; participates in the preparation of annual budget projections or adjustments; monitors expenditures; provides input and coordinates with staff to ensure adherence to budget.
• Ensures each program meets billing expectations.
• Preparing the facility's budget and managing expenditures according to the facility's budget limitations.
• Responsible for building successful business relationships with referral sources, local stakeholders, and payors.
• Maintains advanced knowledge regarding industry standards, regulatory changes, innovations, and trends for program development and improvements.
• Maintains knowledge of program standards and policies developed by Phoenix House, licensing and other governing bodies; develops personal and professional knowledge by attending educational workshops/conferences, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices and participating in in-service programs.
• Other duties as assigned

• Participates as an active, engaged member of the Sr. Leadership and expanded Sr. Leadership team focusing on leadership, strategic thinking/planning, sustainability, evaluation, and development of the organization’s philosophy.
• Participates, co-leads, and/or coordinates, as needed, on appropriate committees or teams in support of the organization’s mission, implementation of strategic plan and direction.

• Have a master’s degree in health care administration or related field from an accredited college or university, plus a minimum of two years of leadership experience in a residential treatment facility or a similar setting
• LCSW or LMFT preferred
• Must maintain a valid credential (if required for your position) during your employment.
• Must obtain TB test clearance and update on a yearly basis.

• Demonstrated commitment and adherence to Phoenix House Mission, Vision, and Values: I CARE For– Integrity, Collaboration Appreciation, Respect, Excellence, and Forward-Thinking.
• Proficiency in MS Office systems.
• Ability to utilize an electronic healthcare record.
• Establish and maintain effective working relationships with others.
• Communicate effectively with others both orally and in writing.
• Ability to work in a fast-paced environment and to make decisions independently and communicate effectively when dealing with patients, families, other staff members, department heads, visitors, external agencies, and community members.
• Strong crisis management, conflict resolution, and de-escalation skills. Must show an aptitude for service and for working as part of a team.
• Ability to establish and consistently enforce appropriate boundaries with patients.
• Ability to model positive behavior and demeanor.
• Understanding of addiction, co-occurring models, and treatment modalities.
• Understanding of patient development and family systems.
• Excellent time management and organizational skills.
• Ability to be flexible, problem solver, self-directed, customer service-oriented, and collaborative.
• Skills and ability to engage and develop a rapport with patients and families of various backgrounds.
• Bilingual in Spanish preferred.

Phoenix House California