Medical Customer Service Specialist (MCSS)

Florida Health Care Plans

  • Ormond Beach, FL
  • Permanent
  • Full-time
  • 1 month ago
POSITION SUMMARY:The Medical Customer Service Specialist performs a number of duties including greeting and checking in patients/visitors, scheduling appointments, answering incoming calls, taking messages, collecting co-pays, scanning medical documentation, identifying insurance coverage, working with patient referrals, end of day closing tasks, and tasking using Electronic Health Records (E.H.R.).QUALIFICATIONS:Education, skills and experience:
  • High school diploma or equivalent
  • Previous medical office experience preferred
  • Ability to demonstrate excellent customer service
  • Experience with computers and the ability to learn, navigate and function in various computer applications
  • Strong, clear, English telephone and oral communication skills
  • Ability to multi-task successfully and efficiently
  • Ability to maintain confidentiality and to comply with HIPAA guidelines
  • Minimum typing speed of 30 wpm required

Florida Health Care Plans