Lead Host - Gjelina LA
Gjelina Group
- Los Angeles, CA
- $16.78 per hour
- Permanent
- Part-time
- To maintain a high customer service focus by approaching your job with our guests' satisfaction always in mind.
- To have a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with both guests and your colleagues.
- To be decisive, accepting responsibility for making things happen, thinking ahead and developing contingency plans (while ensuring that you have the support to get the job done).
- To be motivated and committed, approaching all tasks with enthusiasm, and seizing opportunities to learn new skills or knowledge in order to improve your performance.
- To be flexible, responding quickly and positively to changing environments
- To maintain high team focus by strong leadership, showing cooperation, and support to colleagues in the pursuit of department goals.
- Report for duty on time and ensure you use the time clock to check in and out. Manage your time, including taking rest and meal breaks in compliance with California Labor Law. Keep the Manager informed when you leave the kitchen.
- Maintain high standards of appearance and hygiene that include clean clothes, nails and hair and no heavy perfumes/colognes.
- Adhere to all health, safety, alcohol control and sanitation protocols
- Know our regulars and encourage new guests to become regulars by establishing a rapport that includes the guests' likes and dislikes
- Coordinates and directs Hostperson's on shift.
- Greeting guests as they enter, and putting them on a waiting list as necessary.
- Providing guests with menus and answering any initial questions.
- Assist in seating guests at tables or in waiting areas when necessary.
- Engaging with guests to ensure they're happy with food and service.
- Responding to complaints and helping to resolve them.
- Answering phone calls, taking reservations and answering questions.
- Providing great customer service.
- Clearly communicate with all service staff and management throughout your shift to ensure smooth and efficient service
- Complete all assigned side work pre and post shift
- Attend trainings and pre-shift meetings
- Fully understand the floorplan, table numbers, and seat positions of the entire venue
- Supporting the management team in all aspects of in-house service and events
- Smile and maintain eye contact with our guests, and always provide prompt, attentive service. Greet/Thank all customers as they enter/exit the space.
- Assist others with stations when needed.
- Respond to any menu/drinks queries with knowledgeable answers. Have a thorough understanding of all menu items and overall aesthetics.
- Deal with any service issues through your floor manager and communicate any unresolved issues to them at the end of the shift.
- Supporting the management team in all aspects of in-house service and events
- Understand the right of way (guests, floor, kitchen, bar, and staff)
- Performs other duties as assigned by supervisor / manager
- Minimum 1-2 years restaurant or related experience (preferred).
- Ability to understand and follow written and verbal instructions
- Ability to use all relevant items of equipment
- Understanding, knowledge, and ability to comply with safety, sanitation, and food handling procedures
- Ability to prioritize work activities, provide accurate information and assistance to any management or colleagues' request in a timely and courteous manner
- Ability to use the restaurant point of sale and or reservation system
- Ability to keep calm when faced with any unusual situations
- Ability to perform the essential functions of the job
- Knows basic math and measurements
- Ability to take and follow direction
- Ability to work in a team environment
- Ability to work calmly and effectively under pressure
- Must have problem solving abilities, be self-motivated, and organized
- Able to work in a fast-paced environment
- Neat, clean, and professional appearance
- Have flexible schedule, including weekends and nights
- Exhibit a sense of urgency at all times
- Willingness/ability to work on your feet for extended period time
- Has a level of enthusiasm, self-confidence, and self-motivation .
- State approved Alcohol Awareness Training / Certificate
- State approved Prevention of Sexual Harassment Training / Certificate
- Must understand how to abide by the rules of the Department of Health related to Food Service and Employee + Guest Safety