Maintenance Account Manager
WJ LANDSCAPE MAINTENANCE INC
- Monrovia, CA
- $80,000 per year
- Permanent
- Full-time
- Bonus based on performance
- Competitive salary
- Dental insurance
- Free uniforms
- Health insurance
- Paid time off
- Vision insurance
- Manage and support the overall maintenance team operations
- Become very familiar with each client, contract, property, and work ticket
- Become the primary point of contact for our clients
- Identify issues and prioritize needs, while overseeing business functions including field operations, opportunities, and office administration
- Meet quotas to grow the existing book of business through annual contract renewals
- Meet quotas for enhancement sales
- Responsible for crew conduct and standards
- Ensure execution of the “WJ Way” for each job
- Understand and master Aspire to support the business across all departments and functions, especially related to maintenance and maintenance crew management
- Responsible for the performance of the Maintenance Coordinator and the Production Managers
- Manage and oversee daily field operations
- Manage and oversee horticulture program
- Manage and oversee irrigation program
- Assist with small landscape design projects
- Manage and oversee the annual color program
- Assist with specialty services program
- Manage the onboarding and training of new crew members
- Develop and lead ongoing training for existing crew members
- Coach, discipline, grow, and mentor crew members
- Analyze and develop Aspire reports to monitor crew efficiency, profitability, and work progress
- Expect and uphold the highest standards and the adherence to the “WJ Way”
- Must have a minimum of two years administrative experience supporting executives
- Must have a degree in horticulture or a minimum of ten (10) years industry experience in lieu of a degree
- Must have a minimum of five (5) years of experience in irrigation design, maintenance, and repair
- Must be fluent in English and Spanish – written and oral
- Must have hands-on field experience, customer service, understanding of client expectations, and a clear ability to build relationships
- Must have a solid understanding of landscape industry needs, and a high standard for quality and work ethic
- Must have good computer proficiency – Mac/Windows, Microsoft Word, Excel, PowerPoint, Outlook, and the ability to master other software
- Demonstrate excellent and professional communication skills – written and oral
- Able to prioritize, meet deadlines, make decisions, and change course of action quickly
- Able to work comfortably working in fast-paced environments
- Able to work on many projects simultaneously
- Must have exceptional organizational and follow-thru skills
- Must have some sales experience
- Must be proactive in thinking of ways to improve productivity and efficiency
- Must have a flexible work schedule
- Must have a valid California driver's license