Housekeeping Supervisor
Great Wolf Lodge
- Scotrun, PA
- $22.00 per hour
- Permanent
- Full-time
- Leads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded.
- Ensures the turnover of all vacant and clean rooms in a timely manner; verifies stayovers, reports early check outs, and communicates issues and discrepancies with front office.
- Provides coaching, encouragement, and recognition to pack members when necessary.
- Understands and champions Great Wolf policies and procedures, and collaborates with Housekeeping leadership in performance management of the department and its Pack Members.
- Understands and participates in scheduling of staff, labor management and forecasting.
- Participates in the development and execution of training programs for new hires as well as ongoing training for Pack Members.
- Creates and schedules daily assignments, daily and weekly projects, and optimizes staff to ensure lodge cleanliness and performance.
- Conducts daily stand up meetings with Room Attendants and House Attendants in order to prioritize the day and facilitates feedback from Pack Members.
- Escalates pack feedback to leadership.
- Inspects guest rooms for cleanliness, damage, supply levels, maintenance issues, and temperature control, and reviews results with Room Attendants; coaches and drives accountability and performance improvement.
- Ensures linen storage rooms, trash rooms, and housekeeping carts are clean, organized, and properly inventoried for the next day's activities; ensures and promotes safety standards in these areas.
- Supervises activities of staff and area to ensure compliance with resort standards, including the management of time and attendance.
- Participates in recruitment process and selection of talent for the housekeeping department.
- Assists with regular state of the team meetings and helps plan engagement activities for pack members.
- Ensures the completion and proper communication/escalation of maintenance work orders and other concerns to the appropriate department.
- Schedules deep clean and carpet care based on bi-yearly schedule and guest comments.
- High School diploma or equivalent experience
- Minimum of 1 year experience in a Rooms Division supervisor or similar supervisor position
- Prior hospitality or housekeeping experience or equivalent formal education
- Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook Experience with HotSos or similar system
- Demonstrated interpersonal and verbal communication skills
- Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills Ability to work flexible schedule including nights, weekends, and/or Holidays as needed
- Bachelor's degree
- Previous housekeeping experience, preferably in large family resort or hotel
- Experience with Opera or similar system
- Bilingual, English and Spanish
- Time management skills in a fast-paced environment
- Ability to lift 30lbs
- Ability to stand/walk for long periods
- Ability to bend, stretch and twist
- Capable of tolerating exposure to chemicals