CUSTOMER SERVICE REPRESENTATIVE

JBS Foods

  • Souderton, PA
  • Permanent
  • Full-time
  • 21 days ago
DescriptionPosition at MopacPOSITION TITLE: Inside Sales CoordinatorJBS/MOPAC- SOUDERTON, PENNSYLVANIAWe currently have an immediate opening for an Inside Sales Coordinator in our Souderton, PA Rendering facility. The ideal candidate will work closely with our Sales, Support, Dispatch, and external customers in regards to the servicing & continued growth of our rendering accounts.QUALIFICATIONS:
  • Ability to effectively present information and respond to questions from management, clients, customers, and the general public
  • Strong computer skills (Microsoft Word, Excel, Outlook)
  • Excellent customer service attitude and skills
  • Must have outstanding communication skills both written and verbal to manage customer transactions via phone and email
  • Must be able to set goals and reach deadlines
  • Ability to maintain strong working relationships with internal and external customers
  • Perform various clerical functions to analyze and support customer accounts
  • Must pay strong attention to detail
  • Must be able to work in a team environment
PRINCIPAL RESPONSIBILITIES:
  • Process customer orders/changes according to established department policies and procedures.
  • Data entry (new accounts, cancellations, driver ticket entry, etc.)
  • Assisting customers with their questions and/or complaints regarding services
  • Follow up with customers regarding low tonnage and/or service problems
  • Assist our Sales Team by setting up accounts over the phone
  • Follow up with our customers in a timely and professional manner
  • Build a strong knowledge of MOPAC products and services
  • Perform other duties as needed and directed by management
One year of experience in a fast-paced service related position required. Bi-lingual a plus, but not required.EOE/Vets/Disability

JBS Foods