Courier - Full Time - Evenings

• Responsible for the packing and delivery of documents/mail, office, requested specimen collection and other medical supplies in a time efficient manner to each designated site within the couriers assigned route.
• Couriers must follow DOT protocols for safety and specimen transport regulations when transporting items collected from off sites and PSC locations.
• Required to communicate with consumers during pick up/delivery to ensure all items are accounted for and keeping open communication with Outreach Supervisor and client support representatives if complications are encountered.
• Provides complete and accurate documentation for STAT pick-ups, vehicle maintenance log and dispatch log.
• Laboratory couriers are responsible for completing all mandatory education and competency testing within deadlines.
• Demonstrates an ability to maintain productivity with adaption to changes in workload level, work, and changes in customer service technology.
• Acts as a laboratory liaison greets patients, visitors, answers telephone, places a calls and relays messages to appropriate personnel.
• Plans courier routes and daily responsibilities by prioritizing task before embarking on any delivery and ensures that no more than 3 pickup request a year are missed.
• Collects STATs within designated time frame and delivers them to lab, notifying specimen processing or supervisor of STAT upon arrival.

• High School graduate
• Customer service experience

• Clinical Laboratory experience preferred.
• Six months to one year route delivery experience

• Current and Valid NYS Driver's License in good standing
• Minimum of three years of a clean, driving record.

Mohawk Valley Health System