Resource Specialist

• As part of the core care team, participates in clinic huddles to engage with care team, anticipate clinic and patient care needs, communicate about patient and clinic flow.
• Accepts warm hand-offs between agencies and coordinates care for patients to facilitate integration of care.
• Increase the number of under-served adult and senior dental patients by coordinating access for primary care patients without a dental home.
• Provide care coordination for TVHC patients in person, by phone and video conferencing.
• Administer EHR integrated screening tools.
• Provide health education, as appropriate and within scope.
• Facilitate scheduling of visits, identifying barriers to receiving care, and assisting with providing referrals to community and internal resources.
• Fully knowledgeable of patient eligibility requirements for additional service and assist patients in navigating their care with both in-house and outside providers.
• Increase interagency linkages for patients while promoting service integration.
• Respond to patient inquiries and assist patients with the completion of healthcare and social services paperwork.
• Foster and maintain relationships with health care providers within and outside the community health center. Serve as a resource and guide for the core care team, for community resource materials.
• Assist Resource Specialist Supervisor with tasks and projects as needed.
• Identify and address patient social determinants of health (SDOH) barriers to care such as: housing, food Insecurity, transportation, insurance, and language barriers; good problem-solving skills.
• Attend training and learning opportunities that expand content knowledge and best practices.
• Participates in community outreach events such as health fairs, forums as a representative of TVHC, Inc.
• Adhere to confidentiality, privacy, and information security requirements (HIPPA) and other regulations. Also performs functions, duties and/services in compliance with regulatory agencies, contractual obligations, or funding source requirements.
• Present a positive and professional demeanor. Treat patients with respect and dignity.
• Using Electronic Health Record (EHR) system, track navigation services and contribute to clinic tracking workflows.
• Track appropriate patient-level quality outcomes for program monitoring and evaluation.
• Attend relevant stakeholder and advisory meetings to support overall program implementation and evaluation.
• Other duties, as needed and as assigned by supervisor.

• High School Diploma, or G.E.D. degree required.
• AA degree in health, human services, or social services required. In lieu of a degree, two (2) years of direct and relevant experience aligned with the responsibilities of this role in a healthcare or social services setting will be considered.
• Bilingual in English and Spanish required.
• Experience working with or in Federally Qualified Health Center (FQHC) preferred.
• Electronic Health Record (EHR) experience preferred

• Through teamwork, active participation and accountability, exhibit behaviors and attitudes of courtesy and respect for all members of the division work unit in accordance with clinic’s mission and values.
• Customer service skills; including the ability to actively listen, communicate clearly, be empathic and have patience. Ability to self-regulate and de-escalate when working with patients.
• Ability to collaborate with physicians, staff and external organizations.
• Effective communication skills with diverse populations
• Excellent time management skills
• Excellent coordination skills, including multitasking and setting priorities on work assignments.
• High degree of independence, flexibility, initiative, and commitment
• Demonstrated awareness and value of cultural competence.
• Ability to travel to designated locations, as assigned by supervisor.

Tiburcio Vasquez Health Center