Customer Service Representative

• Responds to calls and inquiries from families reaching out to FWCs for support by setting up appointments and/or completing requests for assistance, including follow up and documenting in FWC systems
• Under the direction of FWC Supervisors, assists with placing students on register at schools
• Assists with targeted robocalls to help increase enrollment and provide resources to families about public schools
• Assists with collecting family contact information and determine best ways to reach them, home languages, etc.
• Supports events/admissions teams at virtual and in-person admissions events aimed at increasing enrollment
• Serves as a resource to families and students regarding admissions, providing high-quality information and timely responses to inquiries
• Provides excellent customer service and support in all instances of working with families
• Works on implementing outreach efforts designed to inform families about admissions, enrollment, related events and projects; prepares and delivers presentations and information sessions to staff, community-based organizations, community groups and youth services organizations
• Assists and participates in student enrollment events, workshops, and information sessions
• Works with the communications team to design, develop, and distribute materials and information needed for community outreach efforts
• Inputs data in various Client's systems including but not limited to ATS, Service Cloud and MySchools, to support application processes
• Works in accordance and is familiar with Chancellor's Regulations A101 while using the highest ethical standards.

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to "1 " or "2 " above. However, all candidates must have at least one year of experience as described in "1 " above.
• Bilingual Proficiency - Preferred Spanish

• Experience working in the Department of Education and/or educational setting.
• Exemplary ability to work and provide service in a fast-paced, time-sensitive work environment.
• Willingness to travel to various Family Welcome Center sites, as needed.
• Commitment to excellent customer service.
• Excellent verbal and written communication skills.
• Knowledge of Microsoft Office Suite (Excel, Outlook, Office 365 applications, TEAMS)
• Strong interpersonal and organizational skills.
• History of excellent attendance and punctuality.

InterSources