Business Office Manager
- Santa Barbara, CA
- Permanent
- Full-time
- Short team & Long-term Disability
- Paid Time Off
- Life Insurance
- Bonus structure
- Varied Discount Programs
- Ensure all communication is sent in a timely manner according to policy
- Answer and screen incoming phone calls in a pleasant, courteous manner
- Input client leads into home care software, and create and send client welcome packets and prospect information
- Ensure invoices are completed accurately, timely, and according to company policy.
- Maintain all necessary records related to Long Term Care (LTC) and Medicaid/Governmental programs.
- Monitor employee pay rates and hours to ensure accuracy. Comply with garnishments as required.
- Recording incoming checks and monitor the outstanding receivables on a continual basis to make sure accounts receivable is not behind. Follow up on receivables per company policy.
- Collect and organize time records and verify/reconcile against scheduling calendar in home care software; track late, missing, and incorrect timesheets.
- Complete caregiver and internal payroll according to schedule.
- Assist with billing and payroll functions to meet company deadlines.
- Review time records for any significant change in client status and indicate in the caregiver notes section and properly document the information
- Complete caregiver reference checks and criminal background checks
- Create new hire packets and employee handbooks
- Verify complete caregiver information in the file after hiring
- Input caregiver information into home care software
- Prepare client and caregiver files including Care Plan Binders, Client Welcome Packets, Employment Paperwork, and other documentation
- Perform general office functions such as sorting mail, data input, and file maintenance, ensuring all information is properly filed, organized, and easily accessible
- Complete other duties and responsibilities as assigned.
- Ability to communicate pleasantly and effectively with callers and internal staff
- Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills
- Great Place to Work® Certified—91% of our employees say Senior Helpers is a great place to work. We understand that our employees are with us to keep our business running and moving forward.
- Autonomy—We encourage our team members’ independence and believe in our team to complete their job duties without micromanaging
- Task Variety—We provide an engaging workday that uses your various skill sets to avoid monotony