Regional Operations Support Specialist

• Assist the Regional Director of Operations in the development and implementation of regional operational strategies and initiatives.
• Serve as a point of contact and resource for Executive Directors and community leadership teams on operational matters.
• Support the rollout and adoption of new company programs, policies, and procedures at the community level.
• Develop and deliver training and support to community teams on operational best practices.
• Assist in the development and dissemination of operational reports and performance metrics.

• Track and analyze key performance indicators (KPIs) related to resident care, occupancy, financial performance, and regulatory compliance at the community level.
• Identify trends, challenges, and opportunities for improvement within the region.
• Assist the Regional Director of Operations in developing action plans to address performance gaps.
• Support communities in the development and implementation of performance improvement plans.

• Support communities in maintaining compliance with federal, state, and local regulations and licensing requirements.
• Assist in the preparation for and response to regulatory surveys.
• Support the implementation of quality assurance programs and initiatives.
• Conduct on-site operational reviews and provide feedback to community leadership.

• Champion a resident-centered approach to care and services across the region.
• Support communities in implementing strategies to enhance resident and family satisfaction.
• Assist in the resolution of complex resident and family concerns, escalating to the Regional Director of Operations as needed.
• Promote a positive and welcoming environment within each community.

• Foster strong working relationships with Executive Directors, community leadership teams, and regional support staff.

• Facilitate effective communication and information sharing across the region.
• Participate in regional meetings and provide updates on operational initiatives and performance.
• Collaborate with other regional support functions (e.g., clinical, sales, marketing) to ensure alignment and support for community operations.

• Manage and support regional operational projects as assigned by the Regional Director of Operations.
• Develop project plans, track progress, and ensure timely completion of deliverables.

• Required to travel regularly to assigned communities within the region.
• May serve as Interim Executive Director (ED) during leadership vacancies or transitions.
• Responsible for performing all essential duties of the Executive Director role when assigned to a community.
• Provides hands-on, on-site leadership to stabilize operations and ensure continuity of care and services.
• This role is not limited to ED oversight; it includes direct operational involvement as needed to support community success.

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
• 5-8 years of progressive experience in senior living operations, with experience in a leadership or support role at the community or regional level.
• Strong understanding of senior living operations, regulations, and best practices.
• Proven ability to analyze data and identify trends and opportunities for improvement.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently and collaboratively within a team environment.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Proficiency in relevant software and technology.
• Willingness to travel within the assigned region on a regular basis.

• Experience in multi-site senior living operations.
• Familiarity with specific software platforms used in senior living (e.g., EHR systems, CRM).
• Participation in professional development activities in the senior living industry.

• Health Coverage: Enjoy medical, dental, and vision plans to keep you and your family healthy.
• PTO and Vacation: Benefit from generous paid time off and holidays to relax and recharge.
• Financial Wellness: Take advantage of Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) to manage your healthcare expenses effectively.
• Retirement Planning: Secure your future with our 401(k) plan, complete with company contributions to help you build your retirement savings.
• Support When You Need It: Our Employee Assistance Plan (EAP) provides confidential support for personal and professional challenges.

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