Customer Engineering Manager III, AI/ML, Google Cloud

Google

  • Cambridge, MA
  • Permanent
  • Full-time
  • 7 days ago
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: New York, NY, USA; Cambridge, MA, USA; Chicago, IL, USA.Minimum qualifications:
  • Bachelor's degree or equivalent practical experience.
  • 10 years of experience with cloud native architecture in a customer-facing or support role.
  • Leadership experience, such as people management, team lead, mentorship, or coaching.
  • Experience in, or supporting, FSI or HCLS industry.
  • Ability to travel up to 25% of the time as required.
Preferred qualifications:
  • Experience with software life-cycles, building tools and architecting and developing software for scalable, distributed systems, including data platform, AI/ML and infrastructure.
  • Experience as a Pre-Sales Manager or a people manager in a technical customer-facing role within a professional service or Sales Engineering team.
  • Experience managing a team through sales processes, operations and career development, including account mapping, quota setting, quarterly/annual performance management, and managing sensitive information.
  • Experience engaging with and presenting to technical stakeholders and executive leaders, including tailoring and delivering compelling messages by audience, asking questions and leading conversations that drive business opportunities.
About the jobThe Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.As a Head of Customer Engineering (CE), you will lead customer engineering teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical impediments. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.The US base salary range for this full-time position is $186,000-$261,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about .Responsibilities
  • Lead a team of customer engineers and build a growth culture, driving talent strategy and skills development to deliver successful cloud transformation outcomes for customers and accelerate business goals within the territory.
  • Foster partnerships with key customers across the book of business, providing leadership on cloud, transformation and relevant industry trends.
  • Partner with Google Cloud Sales leadership to define technical go-to-market strategies and execute the plan for the team's book of business.
  • Balance technical leadership with operational excellence by leading workload and opportunity review meetings and providing insights into technical agreement and migration strategies, working directly with customers, partners and prospects.
  • Collaborate cross-functionally across Google, partners, and teams to resolve technical roadblocks including capacity needs, constraints and product issues affecting customer satisfaction.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a disability or special need that requires accommodation, please let us know by completing our .

Google