Service BDC / Rental Coordinator - Ron Tonkin Toyota
- Portland, OR
- $19.00 per hour
- Permanent
- Full-time
- Answer inbound service calls and assist customers with scheduling appointments.
- Make outbound follow-up calls for appointment reminders, missed appointments, and service check-ins.
- Help manage online inquiries, chats, and leads, ensuring timely follow-up.
- Work closely with the Service Advisors and BDC team to support daily appointment goals.
- Assist customers with rental vehicle requests during service visits.
- Prepare and process rental agreements in accordance with company policies.
- Coordinate rental car availability and communicate clearly with customers about pickup and return details.
- Ensure rental vehicles are clean, fueled, and ready for customer use.
- Track rental fleet inventory and assist with basic vehicle inspections.
- Maintain a professional, friendly, and customer-focused attitude at all times.
- Starting at $19.00 an hour plus bonuses!
- Health Insurance starting at under $100 per month.
- Dental, Vision, and Company-Paid Life Insurance.
- Employee Assistance Plan.
- 401(k) with Company Match.
- Paid Time Off that accrues from Day 1.
- An excellent menu of voluntary benefits.
- Employee pricing for you and your family on vehicles, parts, and service.
- High school diploma or equivalent; some college or related coursework is a plus
- 1+ year of customer service or call center experience (automotive or service BDC experience a plus)
- Strong verbal and written communication skills
- Comfortable handling a high volume of phone calls and emails professionally
- Basic computer proficiency, including Microsoft Office and/or CRM tools
- Ability to multitask and stay focused in a fast-paced environment