Director of Player Development, Southland Casino

Delaware North

  • West Memphis, AR
  • $104,100-140,500 per year
  • Permanent
  • Full-time
  • 20 days ago
The opportunityDelaware North Gaming is hiring a full-time Director of Player Development to join our team at Southland Casino in West Memphis, Arkansas. As Director of Player Development, you will be responsible for overseeing daily operations, as well as designing and executing strategies that enhance play and drive revenue. If you are looking for a role offering teamwork, excitement, and career growth, apply now.PayMinimum - Anticipated Maximum Base Salary: $104,100 - $140,500 / yearIn addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at .What we offerAt Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:
  • Medical, dental, and vision insurance
  • 401(k) with up to 4% company match
  • Annual performance bonus based on level, as well as individual, company, and location performance
  • Paid vacation days and holidays
  • Paid parental bonding leave
  • Tuition and/or professional certification reimbursement
  • Generous friends-and-family discounts at many of our hotels and resorts
What will you do?
  • Lead the Player Development team by overseeing staffing, onboarding, training, scheduling, and payroll to ensure operational efficiency and alignment with strategic goals
  • Plan and monitor KPIs to drive guest satisfaction, new member acquisition, VIP engagement, and overall player services performance
  • Manage VIP and promotional events, bus group sales, and loyalty programs, ensuring profitability and alignment with brand standards
  • Analyze player utilization and revenue trends, prepare financial projections, and manage departmental budgets, including pro and post-formulas
  • Promote company values by ensuring exceptional guest experiences, resolving complaints promptly, and fostering team morale through feedback, performance reviews, and retention strategies
More about you
  • Bachelor's degree in business, marketing, or equivalent work experience
  • Minimum of 5 years of experience in a casino marketing or player development management role
  • Demonstrated success in the development of creative and innovative special events, promotions, and strategies to capture, engage, and retain casino players and their level of play
  • Strong administrative, organizational, communication, and decision-making abilities
  • Ability to work flexible shifts that include evenings, weekends, and holidays
Shift detailsDays
Evenings
WeekendsWho we areSouthland Casino Hotel, owned and operated by Delaware North, features more than 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and sportsbook. Our new hotel features 300 luxurious rooms and suites. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.Together, we're shaping the future of hospitality - come grow with us!Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

Delaware North