Front Desk Supervisor - Honua Kai Resort & Spa by Outrigger

Outrigger

  • Lahaina, HI
  • Permanent
  • Full-time
  • 2 months ago
It's fun to work in a company where people truly BELIEVE in what they're doing!Job Description:Work in a company where people truly believe in what they’re doing. At OUTRIGGER Resorts & Hotels, we look for people who embrace the cultures and communities where they live. Most importantly, we are a company that practices aloha. Every one of our 'ohana needs to feel aloha and genuinely extend aloha to all, be they guests or colleagues, strangers or friends.Job Duties
Exemplifies the spirit of “Aloha” while assisting guests in alignment with Outrigger Honua Kai policies and procedures. Serves as a welcoming and knowledgeable point of contact for guests, embodying warmth, compassion, and respect in every interaction. Provides guidance and leadership as the Lead Guest Service Representative, ensuring consistent delivery of high-quality customer service by mentoring team members and maintaining operational excellence. Acts as Manager on Duty in the absence of department heads, overseeing daily operations, making key decisions, and addressing guest needs promptly to uphold service standards and ensure a seamless guest experience.Minimum 1-2 years of customer service experience is required. Must be able to work flexible days and shifts and have a strong service oriented attitude and able to work well with others.Come Work Here!Base pay starts at $29.64Health Insurance (Dental, Medical, Prescription, Vision)Paid Holidays, Sick, Vacation and Medical LeaveRetirement Plan (401K)Recognition and Award ProgramsEmployee Assistance ProgramDiscounted Hotel RatesAnd many opportunities for growth through our training and development programs!*please note that benefits may vary depending on position or property

Outrigger