Medicaid Call Center Agent
Fortuna BMC
- Tallahassee, FL
- $15.50-16.00 per hour
- Temporary
- Full-time
- Paid sick leave based on state regulations after 90 days of employment
- Medical, dental, and vision are offered after a waiting period (60% paid by Fortuna)
- Free TeleMedicine and Mental Health for all employees and their families
- Additional volunteer options such as Group Life Insurance, Accidental Insurance, Critical Care, Short Term Disability
- Answer 40-50 inbound calls daily from Florida Medicaid providers, delivering excellent customer service.
- Resolve claims, eligibility, and billing inquiries, ensuring accurate information is provided.
- Conduct self-research using Medicaid resources and the Medicaid website for policy-related questions.
- Follow up on complex issues, ensuring proper call resolution, including callbacks and closing call references.
- Maintain detailed call logs and document interactions for future reference.
- Escalate complex, non-routine inquiries to supervisors when needed.
- Assist providers in navigating Medicaid web services and other online resources.
- Support and train new team members as needed.
- Two or more years of Call Center experience, either face-to-face or via phone.
- Strong verbal communication skills and ability to ask fact-finding questions.
- Detail-oriented with excellent documentation and note-taking skills.
- Reliable and punctual, with a commitment to follow through on tasks.
- Proficient in typing and computer navigation.
- Minimum of a high school diploma or GED.
- Previous experience in a professional customer service setting is preferred.