Information Technology Support Specialist

Green Echo

  • Waco, TX
  • $17.00-20.00 per hour
  • Permanent
  • Full-time
  • 1 month ago
Our client, a large multi-billion dollar company, is seeking a Information Technology Support Specialist to join their team. In this role, you will be responsible for providing exceptional customer service and technical support to a network of distributors across the United States. You will be working inside of our ticketing service Freshservice and may be required to assist in chat queues at times.Responsibilities:
  • Responding to incoming calls and emails from distributors in a timely and professional manner
  • Troubleshooting technical issues and providing technical support to distributors
  • Escalating complex issues to senior team members when necessary
  • Utilizing Freshservice to track, document, and resolve issues
  • Maintaining accurate records of customer interactions and transactions
  • Identifying and escalating trends and patterns in customer issues to improve processes
  • Providing exceptional customer service and ensuring customer satisfaction
  • Participating in team meetings and trainings to enhance technical knowledge and skills
Requirements:
  • Bachelor's degree in a related field or an Associate's degree with relevant work experience
  • Exceptional customer service and communication skills
  • Ability to troubleshoot technical issues and provide technical support
  • Familiarity with ticketing systems and chat queues
  • Ability to learn and adapt to new technologies and software quickly
  • Certifications such as A+, Network+, and Security+ are helpful but not required
  • Ability to complete 6 weeks of training
  • Ability to work independently and as part of a team
  • Ability to multitask and prioritize in a fast-paced environment

Green Echo