Plant IT Manager- Site Support Analyst
- Detroit, MI Hamtramck, MI
- Permanent
- Full-time
- Lead a team delivering comprehensive onsite IT support across one or more manufacturing plants, covering applications, server hosting, client hardware, storage systems, networking, communications, and databases.
- Deliver 24/7 onsite IT support to your assigned plants, ensuring continuous operational uptime.
- Support end-users at all levels, providing responsive and effective technical assistance.
- Oversee triage and resolution of all IT incidents, ensuring minimal disruption to operations.
- Coordinate and implement IT changes, ensuring alignment with plant schedules and operational priorities.
- Manage the lifecycle of IT service requests, from initiation to closure, maintaining all service level agreements.
- Manage data center operations and ensure compliance with organizational standards.
- Maintain and support a wide range of IT assets including printers, notebooks, desktops, mobile devices, in-plant radios, scanners, tablets, network infrastructure, and virtual and physical hosting environments.
- Oversee IT device provisioning, maintenance, and refresh cycles to ensure optimal performance and reliability.
- Act as the single point of contact (SPOC) and business liaison to centralized IT functions including applications, servers, storage, networking, end-user computing, and deployment teams.
- Provide IT support for manufacturing launches, ensuring seamless technology integration and readiness.
- Coordinate IT project execution, collaborating with cross-functional teams to meet project goals.
- Oversee client patching activities to maintain security and system integrity.
- Provide IT support for Just-in-Time (JIT) supplier operations, ensuring timely and reliable technology services.
- Bachelors degree (or higher) in relevant discipline
- 10 + years of IT experience
- Previous leadership or supervisory experience
- Manufacturing experience
- Experience in supporting comprehensive LAN, WAN, and WLAN environments.
- CCNA
- Operates under general guideline and direction to maintain, analyze, troubleshoot, and repair end-user equipment (PCs, laptops, printers, scanners, tablets), computer peripherals, and network connectivity
- Good Windows PC and peripheral support skills
- Experienced understanding of LAN/WAN concepts
- Experienced understanding of wireless communication
- Experienced IT Security knowledge
- Applies sound skill, experience, and judgment to troubleshoot reported issues
- Experienced with Cisco routers, switches, and wireless access points
- Experienced with Layer 1-4 Switching and Routing troubleshooting skills
- Experienced with wireless systems
- Experienced with IT Security implementations
- Experienced with networking tools
- Experienced with VLANs, NAT/PAT, VPNs, IPSec, and TCP/IP protocols
- Experienced with data, video, and voice services
- Possesses strong analytical ability, communication, and interpersonal skills required to build relationships with team members and business partners
A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)Company Vehicle: Upon successful completion of a motor vehicle report review, you will be eligible to participate in a company vehicle evaluation program, through which you will be assigned a General Motors vehicle to drive and evaluate.Note: program participants are required to purchase/lease a qualifying GM vehicle every four years unless one of a limited number of exceptions applies.This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.#LI-DH2About GMOur vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.Why Join UsWe believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.Benefits OverviewFrom day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting .Non-Discrimination and Equal Employment Opportunities (U.S.)General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit .AccommodationsGeneral Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, us or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.