Refrigeration Field Service Technician

Crawford Thomas Recruiting

  • Norwood, MA
  • $70,000-120,000 per year
  • Permanent
  • Full-time
  • 13 days ago
  • Apply easily
Our client is a leading provider of commercial refrigeration and food equipment services and sales throughout New England, seeks to add a Refrigeration Field Service Technician to help lead the company through an exciting phase of growth. Established in 1991 a family owned-operated business and headquartered in Norwood, MA. Our client has a long history of above-market growth driven by strong customer loyalty, a dedicated and thoughtful management team, and an industry leading reputation for quality service.
Total Compensation: $70,000.00 - $120,000.00+ per year based on experienceResponsibilities
  • Travel to client sites to diagnose and repair refrigeration and ice machine equipment
  • Ensure clear and accurate work orders for all customer services
  • Coordinate with the Parts Department for parts identification and ordering
  • Ensure timely and professional installation of ordered parts
  • Keep the service truck tidy and maintain an organized inventory of parts and tools
  • Identify service challenges, gather relevant data, and formulate effective solutions
  • Collaborate with manufacturers for equipment diagnosis when required
  • Offer top-tier service and clearly communicate service requirements to customers
  • Advocate for and suggest additional JWS services to customers as appropriate
  • Physical requirements: Role involves physical activity, including walking, standing, driving, sitting, squatting, kneeling, reaching overhead, bending, twisting, and turning for the better part of an 8-hour workday. Additionally, candidates should be prepared for windshield time, which involves driving between client locations to perform service visits
Qualifications
  • Proficiency in using hand tools
  • EPA certification and a strong emphasis on safety
  • Ability to climb stairs and ladders
  • Adept at multitasking and adapting to varying tasks
  • Emphasis on customer understanding and satisfaction
  • High School diploma or GED and a valid driver's license
  • Ability to lift and carry items weighing up to 75 pounds
  • Independent worker and effective team collaborator
  • Demonstrated ability to complete assignments with little to no supervision
  • Previous experience in gas, electric, plumbing, and/or steam repairs is an asset
  • Minimum of 5 years of experience in refrigeration/ice machine equipment repair or a related field
  • Strong organizational skills and a proactive, team-oriented mindset
  • Physical capability to undertake tasks requiring walking, standing, driving, sitting, squatting, kneeling, reaching, bending, twisting, and turning for up to 8 hours
Benefits:
  • Attractive compensation package with periodic reviews, bonuses, and increments
  • Very competitive 401k with a 4% Safe Harbor Match
  • Comprehensive Health Benefits: Medical, Dental (FREE), Vision, and HSA
  • Ready-to-Go Company Vehicles: Equipped with all necessary tools and equipment.
  • Flexible On-call: Infrequent on-call schedules and plentiful OT opportunities with incentive pay
  • Career Growth: Paid training, tuition assistance, and numerous advancement opportunities
  • Mentoring Incentives: Earn extra by mentoring through our Experienced Training Program
  • Life & Disability Insurance for your peace of mind
  • Benefit from our company-wide Bonus incentive program with quarterly payouts
  • Enjoy 9 company-funded holidays along with generous PTO
  • Robust career progression opportunities
  • Referral bonuses for expanding the JWS family
  • Vast training and professional development prospects
  • Tuition reimbursement and individual developmental plans for continual growth

Crawford Thomas Recruiting