Senior Program Manager - Enterprise Insights - HYBRID
Nordstrom
- Seattle, WA
- $90,000-175,000 per year
- Permanent
- Full-time
- Establish a standardized and repeatable framework and playbook for aligning on the definition of enterprise metrics and KPIs.
- Lead working sessions with subject matter experts and leaders across different domains and functions to determine business requirements for aligned definition attributes.
- Synthesize input from working sessions into multi-use case options and present to KPI governance group made up of senior leaders for approval. This includes using your own experience and understanding to identify enhancements, gaps, and disconnects.
- Communicate approved definition requirements to Clarity-process cross-functional partners for design and development discovery.
- Bring complex definition requirements to life at varying levels of degree and audience in written and verbal form.
- Serve as the Enterprise subject matter expert on the approved definition requirements.
- Supplement other roles and responsibilities to deliver the Program’s initiatives, as needed.
- Bachelor’s degree required; MBA or relevant Master’s degree a plus
- 4+ years of experience in program management, product management, management consulting, corporate strategy, finance or merchandising operations
- Foundational understanding of retail industry operational and financial metrics and KPIs.
- Experience using operational and financial metrics/KPIs a plus.
- Basic understanding of data governance practices.
- Strong storytelling, recommendation development, presentation development, delivery skills, and facilitation skills.
- Strong interpersonal, verbal, and written communication skills
- A visionary and innovative mindset to facilitate north star discovery and going beyond “this is the way it’s always been” mindset.
- Ability to gather input from a variety of perspectives and produce a solution that addresses the majority in order to obtain consensus.
- Ability to collaborate and communicate with cross-functional partners across all levels of the organization.
- Ability to flex between details and big picture.
- Ability to use multiple communication methods for gathering and aligning on requirements in lieu of short timelines and conflicting stakeholder schedules.
- A curious and questioning mind.
- Strong proficiency in PowerPoint.
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources