Hospital Operations Supervisor
Agiliti
- Mullica Hill, NJ
- $52,063-83,322 per year
- Permanent
- Full-time
- Associate’s or Bachelor’s degree preferred or equivalent work experience.
- 1 – 2 years in supervisor/management or customer excellence experience preferred.
- Business and financial management understanding to assist with contract management and account margin maintenance.
- Preferred knowledge of healthcare industry, including an understanding or experience with hospital medical equipment.
- Proficient computer skills, including Microsoft Office programs (Word, Excel, PowerPoint).
- Willing to work flexible hours, including evenings, weekends and holidays, as well as nights and emergency off-hours as required.
- Valid driver’s license.
- Able to lift and/or push 75 pounds.
- Able to stand and walk for long periods of time.
- Effectively builds credibility and trust with customer administration, clinicians and staff.
- Possesses quality orientation with a “get it right the first time” attitude.
- Assists with the creation of a positive atmosphere and work environment for team.
- Demonstrates team orientation and shows respect for others.
- Complies with patient privacy laws in all matters.
- Maintains and projects confidence, enthusiasm and a professional image.
- Flexible, coachable.
- Demonstrates strong communication and presentation skills (listening, writing and speaking).
- Proactive and self-directed; exhibits strong problem solving skills.
- Operates with a proactive approach towards safety, health and quality in compliance with all company, governmental and customer policies and regulations.
- Organized; prioritizes to meet deadlines.
- Responds positively to challenges and targets.
- Remains calm and self-controlled in the face of ambiguity and change.
- Maintains and pro-actively manages customer relationships and provides leadership and direction to hospital team to ensure successful customer experience.
- Ensures prompt and courteous service is delivered to all customers in person and by phone or e-mail.
- Understands and uses effective conflict resolution skills, e.g., identifies and resolves customer and staff concerns, discrepancies and disagreements.
- Manages equipment inventory and par levels consistent with contract terms, pricing and policies.
- Demonstrates in-depth knowledge of medical equipment; knows equipment by name, appearance and accessory list.
- Manages missing and lost equipment, accessories and software upgrades.
- Reviews and performs audits on equipment to verify quality of product delivered to the customer. Ensures that technicians properly clean, test for functionality, deliver and retrieve equipment.
- Oversees and promotes communication among team members to create visibility for internal staff and customers.
- Recruits, trains and develops hospital service technicians.
- Provides cross and lateral training, emphasizing continuous improvement and teamwork, and providing on-going feedback with focused action steps for areas of improvement.
- Holds self and staff accountable for completion of assignments.
- Partners with Account Executives, Operations Manager and Divisional Operations Director on customer meetings and calls as appropriate.
- Demonstrates sound and timely decision making skills.
- Promotes revenue growth, cost containment and expansion of services with customers.
- Performs other assigned duties.