Retail Service Manager
Wolf River Community Bank
- Hortonville, WI
- $50,000 per year
- Permanent
- Full-time
- Delegating and directing service tasks, monitoring the progress of current projects, and managing team members to ensure the team's objectives and goals are met.
- Are the face of Wolf River Community Bank's assigned branch location and are responsible for providing exceptional customer service while handling all front-line client needs and ensuring compliance with all Retail policies and procedures. The SM serves as the Universal Banker for new accounts and Head Teller.
- Provide WOW experiences both internally and externally to support the servicing of customers including both retail and business customers, and deposits and lending.
- Manage your team's development through on-going coaching, training, and performance feedback including the Bank's performance review process.
- Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure a WOW customer experience.
- Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
- Monitoring department issues and client complaints to create methods to lessen recurring issues.
- Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
- Responsible for training new employees that join the Bank.
- Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.
- Drive to support Branch profitability and growth
- As a leader in the organization, this role is responsible for being a steward to the Banks' core values as well as driving excellence, delivering tangible and consistent results, a hunger for knowledge and an ability to cultivate growth in others.