Guest Service Representative
Marriott
- Hoover, AL
- Permanent
- Full-time
- Medical
- Vision
- Dental
- 401K
- Immediate Pay- earned wage access!
- Vacation time
- Sick time
- Holiday pay
- Bonus opportunities
- Brand-specific employee discounts
- Long term/short term disability
- Life insurance
- Greet guests and perform check-in/out procedures
- Follow all cash and credit card procedures required by hotel and brand standard
- Check house count to determine the rooms available for the day
- Review credit limit exception report & gets additional approval if necessary
- Check expected departures for today & clears checkouts or extends stays after check out time
- Update housekeeping room status when received from housekeeping
- Balance departments from daily activity report at the end of shift
- Performs cashier shift change when cash is in balance
- Explain any of the hotel’s promotional items to each guest checking in & gives them to any guest who requests them
- Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations
- Respond promptly to any guests’ inquiries or complaints; Offers alternate solution if guest demand cannot be met
- Demonstrate commitment to servicing the guest by being hospitable and accommodating • Document any guest accidents by completing the accident report form
- Ability and flexibility to work various shifts including evenings, weekends, and holidays
- High School diploma or GED preferred
- One year hospitality experience required
- Customer service experience required
- Experience handling cash and credit card procedures
- Attention to detail
- Knowledge of the hotel layout, all amenities offered, and all procedures & organization.
- Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions.