As a Supervisor, Service Product Engineering, you will lead and manage a team responsible for the development and management of service products for North American Programs. We need leadership to help Ford accelerate further service product offerings as part of our enterprise aftermarket parts strategy. Your leadership and oversight responsibilities will include: Ensure adherence to established processes and standards for service product development. Guide the team in proactively identifying, extracting, and synthesizing complex technical and business data from a multitude of internal and external sources to inform product decisions and strategy. Ensure data analysis is robust and actionable for the team's projects. Ensure the team effectively reviews and interprets vehicle content specifications (e.g. PDO, WERS, GCAT/ECAT, FEDE) for accurate service product alignment. Provide expert input and guidance to the Cost, Feasibility, and Timing (CFT) process, contributing to strategic product planning and problem resolution. Process Improvement & Innovation: Serve as a key interface and escalation point for diverse teams including Planning, Program Management, Purchasing, Vehicle Programs, and other engineering groups, ensuring seamless coordination and communication. Provide technical guidance and oversight on the utilization of advanced CAD/CAE tools (e.g., Team Center, Vis Mockup, Catia) for product content navigation, 3D sectioning, technical evaluations, and assessing form, fit, and function. Ensure the team conducts thorough technical research and documentation using various engineering systems (e.g., WERS, GCAT/ECAT, FEDE) to gather part information, global requirements, design rules, and test methods for comprehensive design verification plans (DVP/PVP). Ensure the team effectively implements and applies robust quality tools (e.g., FMEA, DVP, SCCAF, Control Plan, PPAP, 8D) to ensure product integrity, evaluate technical documents, and facilitate engineering signoffs in compliance with Ford Global Requirements, Design Rules, and Federal Regulations. Established and active employee resource groups Lead, mentor, and coach a team of Mechanical Engineers, fostering a culture of technical excellence, continuous improvement, and collaboration. Manage team performance, conduct regular reviews, and support career development plans for direct reports. Allocate resources effectively, manage workloads, and ensure timely completion of projects and deliverables. Bachelor's degree in mechanical engineering. Master's degree in Engineering. Experience with aftersales, service parts, or fleet product development. In-depth knowledge of Ford's internal engineering systems and processes (e.g., WERS, FEDE, PDO). Certifications in Project Management (PMP) or Lean Six Sigma.
