About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:We invite you to start your career at the Four Seasons Private Residences at 706 Mission Street. Four Seasons is powered by the people, and we are looking for your passion to curate a luxury lifestyle for our residents. Our guiding principle on how we treat each other is the Golden Rule. We are searching for individuals with the right skills, the right attitude, a passion to provide intuitive service, and those who thrive in a team player environment.We offer excellent benefits including:· Position annual salary range is between $75 - 80k· Medical, dental, & vision· 401K Retirement plan with matching· New Parental Leave· Paid holidays, vacation, and sick pay· Lunch Stipend· Complimentary accommodations at Four Seasons Hotels & Resorts worldwideSituated directly across from Yerba Buena Arts Center and Gardens and the SF MOMA, we are the newest and most exclusive private residences in San Francisco. We offer a Club Level which combines meticulously crafted, art filled amenity spaces with curated programs-exclusively offered to residents and their guests. This space encompasses a bar lounge, a private dining room, outdoor entertainment terrace overlooking Jessie Square, a library, a game room, a golf simulator, and a fitness studio. As the world’s premier luxury hospitality brand, Four Seasons is known for offering experiences of exceptional quality and creating enduring value-supported with a deeply instilled ethic of personal service.The Role - OverviewThe Security Assistant Manager is responsible for supporting the Director of Security with the implementation and management of the Residential Security, Health & Safety, Fire, Life & Safety programs and operations, as well as the training of the security officers and team. Must be “hands on” and provide the leadership and direction required to motivate the team, taking responsibility for the physical security and safety of all Resident’s, Employees, Assets and Reputation, including staffing, assisting with budgets, protocols and procedures, as well as crisis management. This is an assistant department head level position and would form part of the onsite Residential Management Team as the Crisis Management Team. You would be required to support and supervise the team across all shift patterns as needed, and act as a leader of service delivery.Main Duties and Responsibilities Include (but are not limited to)The ability to manage and supervise the day-to-day security employees of the property and to ensure the safety and security of all residents, personnel and property.Direct security employees in identifying, implementing, and maintaining security processes, practices, and policies throughout the Residences to reduce risks, respond to incidents, and limit exposure and liability in all areas of financial, physical, personal, and reputation risk.The ability to implement all policies and procedures regarding security and safety.The ability to recommend preventive safety and security measures.The ability to prevent situations that could jeopardize the reputation of the Residences.The ability to investigate crimes committed against the property, homeowners, and employees.The ability to document all incidents occurring in the Residences in connection with crime, subversions, potential liabilities and insurance requirements; and in documenting such activities remain objective and write comprehensive reports.Advise and recommend a wide variety of control measures appropriate to the incident or event.Directs and/or assists in internal and external investigations.Promote and monitor the confidential treatment of all relevant data.The ability to assist employees in the handling of unusual homeowner or employee issues, such as, but not limited to, disorderly conduct, thefts, suicides, bomb threats, employee or homeowner accidents, fire or safety hazards, robberies, terrorist activities, civil disturbance, power or elevator failures, medical assistance and natural disasters.The ability to schedule, discipline and direct security personnel in all aspects of security policies and procedures.The ability to implement and maintain a Health and Safety Management system including maintaining Safety Statements, Risk Assessments and appropriate training.The ability to remain informed of current and local laws and regulations as they relate to the property, particularly in areas of residents, visitors and employee rights.The ability to take an active role in the development and implementation of the property's fire and Emergency plan. This is in addition to testing the Fire and Emergency Response preparedness.The ability to take responsibility for all training related to the Residence’s emergency procedures and conduct regular Fire Drills.Organize services and resources to meet goals, policies and procedures with an emphasis on effective and courteous service to residents, visitors and employees of the property. Maintain the stock of emergency supplies in accordance with guidance by Finance Manager.The ability to respond properly to all types of emergency or safety situation.Provides accurate documentation and the reporting of shift activities.The ability to execute all tasks of a Security Agent and Operations Assistant Manager across all shift patterns.Maintain clear and constant communication at all levels.Understand state-of-the-art technology solutions and innovative security management techniques to safeguard the organization's assets. Establishes appropriate standards and associated risk controls.The ability to control and maintain the order of systems, including but not limited to the CCTV, access control system, alarm system and fire protection system.The ability to perform other tasks or projects as assigned by the Director of Residences.Ensure procedures are in place to escalate all systems faults and issues in a timely manner.The ability to varied shifts.Competencies:Leadership skills to provide direction to all employees.Motivating and developing a skilled team, leads by example and instills a culture of continuous learning and improvement among employees; actively participates in Employee Recognition activities and programs.Communicate security-related concepts to a broad range of technical and non-technical staff.Experienced with business continuity planning, auditing, and risk management.Has the ability to effectively communicate within all levels of the organization on the status of security, Health & Safety issue.Has the emotional maturity to understand the impact and sensitivity of security issues.Broad knowledge of Engineering and Security systems.Review and update Health & Safety Policies and procedures in conjunction with the Chief Engineer and the Director of Residences. (This includes visitor & contractors, guests & employees).Review and update the Fire management in conjunction with the Director of Security and Director of Residences (this includes Fire risk assessments).Understand, communicate and review the Health and Safety management system with employees.Have the ability to keep up to date with Health & Safety developments & legislation.Have the ability to conduct and review hazard identification and risk assessments throughout the property.Have the ability to manage all security technology in the building.Have the ability to undertake key audit and control tasks to ensure as entrusted by the Facilities Manager to ensure compliance with local legislation.General:To ensure I have read the employee guide and have an understanding of and adhere to the Residences’ rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.To undertake other duties and responsibilities which, while outside the normal routine, are within the overall scope of my job.To report for duty punctually wearing the correct uniform/attire and name badge. To maintain a high standard of personal appearance and hygiene and adhere to the Residences and department personal appearance standards.To provide a friendly, courteous and professional service at all times.To comply with local legislation as required.To maintain good working relationships with my colleagues and all other departments through working by The Golden Rule.To respond to any changes in the Residences as dictated by the needs of the industry or company.To be flexible and extend my job duties to carry out any other reasonable duties and responsibilities within my capability, as assigned, including redeployment to alternative departments/areas if required, in order to meet business demands and resident service needs.To attend training and meetings as and when required.Qualification Requirements:Reading, writing and oral proficiency in the English language.Experienced in CPR, first aid, fire prevention/fighting and crowd control.Minimum two years of experience in security management, preferably with a minimum of 2 years of experience in a hotel environment.Ability to manage crisis situations and respond in crisis situations.Previous police, military or security experience is a plus.What to Expect:Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)401(k) Retirement PlanComplimentary Accommodation at other Four Seasons Hotels and ResortsComplimentary Employee MealsBe yourself and become a member of a work family that cares about you and invests in your developmentMaster your craft here and abroad! Seasonal “Task Force” opportunities are availableEmployee engagement at all levels, where your thoughts and ideas are not only heard but actionedPaid holidays, vacation, and sick daysCulinary, retail and wellness experiences at special rates… and so much more!If you are interested in applying for this position, please click on the APPLY button, attach your resume and cover letter in Word and/or PDF format.If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact the People and Culture Department at 415-633-3465.Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
