Account Manager

• Internal teams including Sales Support Staff, Product Managers, Engineers and Supply Chain.
• A combination of both domestic and international customers in industries such as Industrial Automation, Food and Beverage Manufacturing, Pharmaceutical and Biotechnology, and OEM Equipment Manufacturers.
• Vendors of industrial computers and rugged handheld tablets that lead the Industrial Automation industry with cutting edge technology.

• Build and maintain strong, long-lasting relationships with key decision makers and stakeholders within names accounts. Acts as the primary point of contact for these strategic accounts and provide exceptional customer service.
• Regularly engage with customers through calls, emails, meetings, and other communication channels to understand their needs, challenges, and expectations. Regular onsite visits are expected.
• Utilize the CRM tool, Hubspot, to log communication and keep task of open deals, leads and tasks.
• Negotiate pricing and terms with key customers to optimize revenue and maintain customer loyalty.
• Provide regular reports to the sales manager and/or leadership team, highlighting progress, challenges, and opportunities within assigned accounts.

• Respond promptly and professionally to prequalified leads and inquiries generated through marketing efforts.
• Conduct thorough needs assessments to understand potential clients' requirements and challenges.
• Clearly communicate product/service features, benefits, and pricing to prospects.
• Collaborate with internal teams (e.g., marketing, product management, supply chain, support) to ensure a seamless customer experience.

• Develop comprehensive and strategic account plans for each key customer, outlining objectives, targets, and growth strategies.
• Identify and pursue upselling and cross-selling opportunities within existing accounts, promoting additional products, services, and solutions that align with customer needs.
• Understand the customer's product lifecycle. Continues customer education via our product road maps.
• Regularly present product demonstrations and conduct sales presentations to showcase the value and benefits of our offerings.

• Stay updated with industry trends, partners, competitors, and market conditions.
• Continuously enhance product knowledge and effectively communicate product updates to clients.

• Excellent verbal and written communication skills.
• Proven ability to alter your communication style to different audiences.
• Proven experience with vendor/customer communication.
• Excellent customer service skills.
• Strong negotiation skills.
• Proven strategic planning experience

• High attention to detail.
• High desire to contribute to the bottom line of a business.
• Ability to think outside of the box and not be afraid to voice ideas.
• Possess a self-driven, motivated personality.
• Proven ability to problem-solve and make decisions with minimal guidance
• Ability to work independently and also be able to collaborate with others as needed.

• You don’t enjoy interacting with people on a daily basis.
• You are not timeline driven.
• You do not work well under pressure.
• You desire to do all the work yourself, as this role is collaborative.
• You cannot work with little to no supervision.
• You cannot work in ambiguous situations.

• Bachelors Degree from a four-year college or university and 2 years' relevant experience; Or a minimum of 5 years of experience in lieu of education; OR an equivalent combination of years and/or experience.
• Excellent interpersonal, written, and oral communication skill.
• Strong negotiation skills and the ability to close deals over the phone.
• Customer oriented.
• Excellent follow-up and organizational skills.
• The ability to work independently and take initiative.
• Proficient in MS Office.
• Willingness to learn.
• Flexibility (ability to change with business need)

• Commission Plan
• 401K matching
• HRA (Health Reimbursement Account) covers medical, dental and vision expenses
• Gym membership
• Paid Holidays and PTO days
• Birthday PTO and Volunteer Day
• Culture Committee Program
• Employee Referral Bonus Program
• Modern office work environment with free drinks and snacks

Teguar Computers