Supervisor, Outdoor Pursuits

Montage Hotels

  • Big Sky, MT
  • Permanent
  • Full-time
  • 16 hours ago
Live Your Passion. Add Your Magic.At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.If you are an internal applicant, please log into Workday and apply for your application to be considered.Please to apply internally.Outdoor Pursuits SupervisorSUMMARYThe Outdoor Pursuit Supervisor will be responsible for creating personalized guest interactions in Compass Sports, ensure the accuracy of the ski rental process, be competent in all budgetary financials, oversee arrival and departure of all guest equipment, coach Associates, and maintain proper record keeping.ESSENTIAL FUNCTIONS
  • Responsible for scheduling associates
  • Overseeing department cleanliness and department organization
  • Ensuring all standards are met
  • Competent handling guest complaints in a professional manner.
  • This person will be able to train Associates.
  • They will be a primary resource regarding local mountain conditions, weather, ski trails, lift access points, and dining options on property and around the mountain.
QUALIFICATIONS
  • College Degree or educational equivalent preferred
  • 2 years of managerial experience
  • Luxury hospitality experience is a plus
  • Strong passion for customer service; experience handling and resolving guest concerns in a timely manner
  • Must be organized
  • Strong verbal communication skills-ability to communicate effectively with guests and vendors
  • Must be able to pass all binding indemnification test from all ski manufacturers in skier services
  • Have a vast array of knowledge about recreational activities applicable to the area.
PHYSICAL REQUIREMENTSWork tasks are performed indoors and outdoors. There is no effective protection from weather. Must be able to stand and exert well-paced mobility for up to 4 hours in length. Must be able to lift up to 60 lbs. on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 250 lbs frequently. Must be able to bend, stoop, squat and stretch to fulfill ski equipment handling tasksIn the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Montage Hotels