Mobile Health Services Assistant - Spanish Speaking Preferred-Extra-Help (Open)

• A valid class "B" California driver's license and prior experience operating and maintaining a large vehicle preferred.
• Ability to operate a 30-foot or larger vehicle.
• Good driving record, free of moving violations.
• Possession of current CPR (Basic Life Support).
• A minimum of one year of office support experience, which involved direct patient contact in a community outreach or clinical setting.
• Knowledge of vehicle maintenance both routine and preventative.
• Good communication skills, including exceptional customer service skills and the ability to work effectively in a close-contact, team environment.
• A positive, "can do" attitude.
• Bilingual ability - Spanish speaking preferred.
• Exceptional organizational skills.
• Experience working in a team environment.
• A demonstrated willingness to learn new things.

• Drive a mobile dental clinic to locations according to established scheduled.
• Conduct initial intake/assessment at scheduled location stops.
• Interview patients to obtain necessary information for registration and billing as required; review personal, financial and insurance details with patients; explain available coverage plans and calculate treatment costs under selected plan.
• Register patients for appropriate health services.
• Provide assistance and supporting services to patients and clients.
• Maintain records of all services provided on the mobile dental clinic.
• Inputs patient admitting, registration and/or billing information into system following specific guidelines and instructions; retrieve data and prepare a variety of reports related to patient census and/or patient insurance and financial status.
• Verify insurance program eligibility for emergency and hospital admissions.
• Classify data on hospital and clinic documents and assign appropriate codes.
• Respond to patient inquiries regarding County health care services, clinic policies and procedures; advise patients of services available, billing procedures, regulations and other related information.
• Operate standard office equipment, including a personal or on-line computer.
• Perform routine safety checks; identify needed vehicle maintenance and arrange for its completion.
• Secure mobile van in established parking area at the end of the day.
• Perform related duties as assigned.

• Traffic laws, ordinances and regulations governing safe operation of County-owned motor vehicles.
• Policies and procedures related to medical patient services, insurance and billing area to which assigned.
• Medical terminology as related to office support work.
• Office practices and procedures, including filing, reception and the operation of standard office equipment.
• Basic business data processing principles and the use of word processing or computing equipment.
• Business arithmetic.
• Basic record-keeping principles and practices.

• Operate the mobile clinic vehicle in a safe, professional and courteous manner.
• Perform accurate and detailed patient services clerical work.
• Prioritize work and coordinate several activities.
• Operate standard office equipment, including a word processor and computer terminal.
• Use initiative and sound independent judgment within established guidelines.
• Work effectively with difficult people, including very sick or uncooperative patients.
• Organize and maintain accurate files and records.
• Make accurate arithmetic calculations.
• Establish and maintain effective working relationships with those contacted in the course of the
• Understand and carry out oral and written instructions.

San Mateo County