Part-time Coordinator of Student Services

• Hire, supervise and evaluate Pottstown support staff to ensure quality service is provided to students. Foster an environment of a student focused culture. Establish and adhere to staff coaching schedule to include staff observation, quality review and goal setting for improved performance. Coach and develop Pottstown team members by providing consistent support and direction that emphasizes the importance of service and develops skills that lead to overall success. Responsible for staff scheduling, attendance tracking and coordinating with other areas for departmental coverage. Work with training staff to ensure training is provided as needed.
• Point of contact for escalated student issues for Enrollment Services Department. Research, identify solutions and resolve satisfactorily with student. Based on findings, look for opportunities to improve process. Will be administrator on duty for evenings in Pottstown and responsible for handling any challenging student or visitor issues, facility problems, or other escalated matters that may arise. Work with staff in other departments to resolve and notify leadership team when warranted.
• Supports the development and coordination of a comprehensive, college-wide approach to addressing the needs of students to strengthen enrollment and registration, improve retention, and increase academic success by working with staff to provide assistance in accessing academic and support services to address deficiencies and issues that would impact enrollment and retention; maintaining records on student meetings and recommendations; maintaining student data for reporting outcomes; working collaboratively with all departments to ensure smooth delivery of enrollment services and activities related to student access and retention.
• Evaluate existing processes and provide documentation with process mapping and detailed instructions. Identify any trends from review of data and make appropriate recommendations for changes to be proactive with enhanced communication or education for students. Prepare process reports for leadership team to include process assessments, volume, and recommendations of innovative and technical solutions to improve operational effectiveness with focus on impact to service provided to the student.
• Plan, coordinate, and track outreach initiatives to students by use of phone, text, email, and any other approved forms of communication. Review data and provide weekly reporting of outreach initiatives with leadership and staff. Use data to determine further strategies to support the success of the outreach initiatives. Support Admissions and Recruitment outreach campaigns.
• It has college-wide responsibilities and requires travel between all campuses and off-site locations. Requires evening and weekend hours as needed. Serve on division and college committees. Performs other duties as assigned.\
• Recruit, oversee, and mentor Federal Work-Study students at the Pottstown Campus, providing guidance and training to ensure their success in assigned roles. Effectively manage their performance and workload, ensuring alignment with departmental objectives. Review, verify, and process timecards for accurate submission in accordance with institutional policies and deadlines.

• Bachelor's Degree required.
• 2 years of Higher Education Experience (Community College experience preferred)
• Minimum of 3 years supervisory experience preferred
• 2 years of processing experience with system optimization work preferred

• Understanding of Community College philosophy, practice, and population
• Excellent written and oral communication skills; highly organized
• Advanced skills in Microsoft Office, including Outlook, Excel, Word, and PowerPoint.
• Familiarity with records/registration systems (Colleague preferred)
• Customer service experience

Montgomery County Community College