Case Management Analyst

• Gathers and interprets data to develop actionable next steps to optimize best-case results.
• Undertakes a diverse range of quality assurance tasks, each assigned based on the case's status (Intake, Onboarding, Medical Record Retrieval, Medical Record Review, and Plaintiff Form Fulfillment).
• Responsible for inbound and outbound communication (calls/emails/texts) with clients to obtain case-related details, confirm information, complete documentation/questionnaires, and provide case and settlement status updates.
• Works with external partners such as experts, appraisers, and contractors to validate and maximize client’s claims.
• Submits client’s case filing, and questionnaires prior to court set deadlines.
• Supports Community Outreach needs such as fielding phone calls, taking 1:1 appointments, and supporting weekly events as needed.
• In person communication with clients.
• Empathetic and concise when communicating with clients. Having patience and leading with empathy is a requirement.
• Responsible for managing assigned cases.
• Responsible for managing priorities to help meet and maintain production goals and Service Level Agreements (SLAs).
• Responsible for maintaining quality guidelines.
• Ensures all assigned cases maintain accurate and up-to-date information and details.
• Conducts audits and reviews of client files to ensure accuracy, completeness, and adherence to standards.
• Maintains knowledge on the torts in which we are supporting.
• Perform other duties as assigned.

• Bachelor's Degree or similar experience.
• 1+ years of experience in the mass tort industry and/or a similar role.
• 1+ years of legal knowledge/ case management.
• 1+ years in customer service.
• 1+ years of previous experience handling high call volumes with tact and empathy.
• Bilingual in Spanish is considered a preferred qualification for this role.
• Strong computer skills, including Salesforce, Google Sheets, Microsoft Office.
• Outstanding written and verbal communication skills.

• Strong interpersonal skills capable of maintaining strong relationships.
• Detail-oriented and excellent multitasking skills.
• Strong organizational abilities.
• Ability to work collaboratively in a team environment.
• Strong analytical skills.
• Problem-solving skills.
• Comfortable operating in a process-driven environment.
• Able to remain calm under pressure.
• Ability to learn and adapt to change quickly.
• Ability to work independently and as a team player.

• Frequent need for oral, written, and auditory communication.
• Prolonged periods working on a computer.
• Ability to sit for long periods of time.
• Prolonged periods working on a computer.
• Frequent repetitive hand and wrist motions.
• Ability to work in a fast paced and sometimes stressful services environment.

Perfected Claims