Location:Phoenix, AZSalary Range:Competitive and based on experienceIntroductionWe are seeking a dynamic and experienced professional to join our team as a Data Architect. This role focuses on leading the migration and data architecture strategy for our contact center solutions. The ideal candidate will have a strong background in data architecture, particularly within contact center environments, and a passion for leveraging technology to enhance customer experiences.Required Skills & Qualifications
Applicants must be able to work directly for Artech on W2
8-10 years of experience in data architecture
Deep knowledge of the Genesys data ecosystem, including InfoMart, UCS, GAAP, SpeechMiner, WFM, and Routing
Strong experience with the Five9 platform and its data architecture
Proven expertise in contact center migration to CCaaS platforms
Ability to design and implement data solutions supporting CCaaS migrations
Define and lead data strategy for migrating historical and real-time data to the cloud with minimal disruption
Understand and analyze Genesys data models and develop data mappings to cloud-based equivalents
Collaborate with data architects to ensure reporting continuity and regulatory compliance
Preferred Skills & Qualifications
Experience identifying and implementing AI-driven opportunities to enhance customer experience
Experience with AI/ML teams to define and drive automation use cases and their implementation strategies
Experience with vendor evaluations and selection processes for CCaaS and AI solutions
Day-to-Day Responsibilities
Evaluate and recommend data architectures that minimize impact on downstream systems during CCaaS transition
Partner with IT, customer service operations, business teams, and external CCaaS vendors to ensure alignment and smooth execution
Conduct interviews and workshops with business stakeholders to understand their contact center needs and identify potential downstream application impacts
Company Benefits & Culture
Inclusive and diverse work environment
Opportunities for professional growth and development
Supportive team culture with a focus on collaboration and innovation
