IT Application Lead - Grand Central

• Represents Information Technology in a respectful and professional manner.
• Provides leadership in the development of the use of a specific application and the subsequent roll out of the functionality.
• Completes assigned tasks per defined project scope, timelines, and budgets. Monitors division tasks to ensure they are completed on time.
• Understands interconnectivity and integration with EMR and third-party applications.
• Works with internal IT teams on technical troubleshooting, integration, reporting, and training. Participates in division meetings
• Demonstrates creativity and passion to continuously learn. Mentors team.
• Follows department standards and procedures.
• Communicates effectively with technical team at all levels and with users at a non-technical and clinical level.
• Alerts senior staff members of any outages, problems, or delays.
• Maintains knowledge of health care, technology, and industry trends.
• Maintains appropriate certifications.

• ​Interprets data regarding current environment and document workflows and system access.
• Applies analytical skills and related application knowledge to define the information requirements necessary to design, build, and install upgrades and/or new implementations.
• Analyzes and makes sound recommendations for workflow based on system capabilities.
• Develops and/or evaluates previously refined data and programs and selects from a range of alternatives to determine the appropriate action to be taken. Understands functionality and relationships between supported applications.
• Leads optimization efforts of clinical staff and departments.
• Coordinates upgrade activities with team.

• Develops or helps in the development of work plans, task sequencing.
• Develops time schedules, conversion and test procedures for all aspects of system.
• Executes necessary investigation, analysis, and evaluation to determine project feasibility and develops project scope.
• Utilizes change management process.
• Ensures each team completes tasks on time and is accountable to manager for team completing assigned work on time.

• Completes required documentation.
• Serves as member of various employee committees to discuss workflow, system needs and changes.
• Coordinates activities with other departments and work groups as needed.
• Serves as a backup to related positions as needed.
• Participates in on call rotation for application support.
• Provides Help Desk support as needed.
• Performs related duties as assigned.

• Creates test plans to support thorough application and integrated testing scenarios.
• Supervises testing and validates change logs.
• Reviews newly released software to ensure integrity.
• Resolves post installation technical problems in a timely manner, assists team in resolving complex issues, escalating issues as necessary to the appropriate organizational or vendor level.
• Expert on routine duties often asked to mentor team. Uses appreciable originality on system assignments, makes recommendations and seeks approval on complex matters.
• Researches, identifies, designs, and implements solutions to special client requests or requirements and thoroughly documents all identified solutions and standard operating procedures.
• Plans independently the full range of programming actions needed to achieve desired end-results on complex problems; analyzes and suggests system development tasks.
• Performs system design/build/update. Monitors release notes for pertinent build and testing for the system.
• Keeps documents and change logs updated.
• Maintains quality control between environments with build activities.

• Responsible for optimal functioning, design, and content of training environment.
• Develops or helps in the development of work plans, task sequencing.
• Proposes deadlines for and task delegation for all training environment rebuild situations such as upgrades and optimizations to Director. Leads training environment rebuild activities as approved.
• Executes necessary investigation, analysis, and evaluation to determine project feasibility and works with Training Director to develop project scope.
• Collaborates with trainers on planning/design of specialty patients in training environment for unique/complex workflows. Creates test plans to support thorough testing scenarios before releasing for use in training.
• Assists team in resolving training environment technical problems in a timely manner, escalating issues as necessary to the appropriate team (internal or vendor).
• Keeps training environment build, change, and maintenance records updated.
• Ensures each team member completes tasks on time and is accountable to manager for team completing assigned work on time.
• Ensures quality control across environments during build activities, including the transfer of data between training and testing environments.
• Demonstrates the technical skills to create and maintain necessary files to support training, such as file settings, schedules, user setup, automated environment updates, and data duplication processes.
• Handles environment maintenance tasks, including data duplication, environment updates, and data transfers.
• Expert in system administration, build processes, environment structure, and utilizing tools for data management and file editing.

• Creates a variety of training and education tools for the Electronic Health Record (EHR) and other applications across the LCMC system and executes the training program.
• Maintains and updates all training materials as needed.
• Expert on routine duties; often asked to mentor team; uses appreciable originality on system assignments; makes recommendations and seeks approval on complex matters.
• Works one on one with providers, clinicians, and other customers as requested to improve efficiency of using the EMR. Provides specialized training to end users when necessary, including outside of the normal training schedule or formal classroom setting.
• Supports optimization efforts of staff and departments. Supports user departments during designated go lives and for a period after go live.
• Credentials new Learning & Development Specialists; performs annual re-credentialing.
• Plans independently the full range of training actions needed to achieve desired end-results on complex workflows.
• Monitors release notes for pertinent training actions needed.
• Collaborate with Informaticists, Nursing and other hospital-based educators on annual competencies and skills fairs as it relates to the EHR.
• Collaborate with Informaticists and Quality departments on PI/Lean projects at both system and hospital level.

• 5 years of IT, Epic, or healthcare experience with a Bachelor’s Degree
• 7 years of IT, Epic, or healthcare experience with Associate’s Degree
• 9 years of IT, Epic, or healthcare experience with High School Diploma/GED
• Preferred: IT Healthcare experience, Epic implementation experience

• Required: High School Diploma / Bachelor's Degree. (LCMC)

• Certification Name: Epic Certification required for Epic positions

• Issuer:
• Licensure Speciality: Certification
• Entity: LCMC

• Extensive working knowledge of healthcare and systems.
• Ability to conceptualize and analyze complex issues.
• Ability to work independently and manage time well.
• Ability to direct a variety of projects in addition to an understanding of the ways in which information technology is applied within the enterprise.
• Ability to maintain assigned programs and systems.
• Ability to communicate effectively orally and in writing.

• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion.
• Bring some lagniappe into everything you do.
• Forget one-size-fits-all, think one-of-a-kind care.
• See opportunities, not problems – it’s all about perspective.
• Cheerlead ideas, differences, and each other.
• Love what makes you, you - because we do

LCMC Health