Customer Success, Technical Support Associate
Fortive
- Pittsburgh, PA
- Permanent
- Full-time
- Provide quality telephone and email support with an emphasis on customer service, technical expertise, and timeliness to both non-technical end-users as well as IT (Information Technology) professionals
- Accurately document customer information and a detailed problem/issue description of all support calls/emails in a CRM system. Supervise open requests and keep requests current and complete
- Work with other groups and internal teams to assure timely and professional resolution of customer requests
- Maintain current knowledge of all product offerings and support procedures to deliver accurate solutions to customers
- Strong written and verbal skills are vital for interacting with customers; ability to speak efficiently; must become comfortable with extensive on-the-phone consultations
- Requires a high level of attention to detail, outstanding resourcefulness, flexibility, and the ability to work within a team setting
- Technical and troubleshooting proficiency, training, and experience
- Experience with Microsoft Office products – Outlook, Word, and Excel
- Excellent verbal and written communication skills along with a customer based focus!
- Knowledge of, or experience with customer service management systems and tools
- Background in providing customer service and technical support
- Additional language skills a plus
- Bachelor’s degree, Associate degree, or equivalent work experience