Patient Care Coordinator Full-Time

• Participates in our startup team as we develop policies, medications, and systems
• Completes dispensary operational requirements by maintaining an organized workflow
• Maintains vigilance for patient medication safety
• Assists patients and families through the dispensary process
• Provides information by answering questions and requests of health care professionals and patients
• Complies with state law and regulations
• Participates in record-keeping and reporting necessary for State compliance
• Adheres to infection-control standards such as hand washing
• Maintains safe and clean working environment by complying with procedures, rules, and regulations
• Contributes to team effort by accomplishing related results as needed
• Protects patient safety regarding cannabis medication use
• Help patients determine the best treatment course under the supervision of a registered pharmacist
• Provides exceptional customer service to medical cannabis patients
• Maintains cash register and accountability for assigned drawer
• Completes opening/closing procedures
• Utilizes computer systems appropriately for daily operations
• Receives incoming orders, shipments, and deliveries
• Schedules appointments, assists with refilling orders and creating new patient orders/sales
• Utilizes different software applications to set up patient appointments, refills, and home deliveries
• Responds to all patient inquiries via phone, email or other methods of communication as assigned.
• Performs dispensary maintenance/cleaning duties as assigned.
• Attends staff meetings, continuing education, training, etc. as directed

• Preferred experience in both clinical and retail settings
• Demonstrated experience and impeccable interpersonal skills involved in the service industry and able to apply these to a patient population with debilitating illness
• Experience in record keeping preferred
• Experience as a receptionist or office manager is preferred.
• Must be at least 21 years of age.
• Maintains and safeguards entrusted confidential information
• Must complete this required course prior to beginning
• Ability to communicate effectively with patients, families, and co-workers
• Ability to meet assigned deadlines
• Ability to establish and maintain effective working relationships
• Ability to function independently
• Punctuality and responsible time management skills
• Ability to understand, support, and implement organizational policies/procedures, along with government regulations
• Perform other duties as assigned by Management
• Maintains professional relationships with patients and co-workers
• Ability to perform job duties effectively when under stress
• Ability to multi-task when needed
• Ability to accept constructive feedback and grow with position/company
• Analyzing information and implementing quality control
• Applies good judgment
• Attention to Detail
• Must be willing to work weekends

Vireo Health