Customer Experience Support

J.B. Hunt

  • Lowell, AR
  • Permanent
  • Full-time
  • 2 months ago
Job Title: Customer Experience Support

Department: Administration, Facilities & Secretarial

Country: United States of America

State/Province: Arkansas

City: Lowell

Full/Part Time: Full time

Job Summary: Under direct supervision, this position is responsible for performing highly detailed clerical tasks and general clerical support to various teams

Job Description:

Key Responsibilities:
  • Book loads and enter orders tendered from customers. Schedule pick-up and delivery, trace and obtain load updates, and assist internal customers with problems on loads. Monitor freight in transit and customer location requests for appointments.
  • Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.) and compile and arrange data.

Minimum Qualifications:

High School Diploma/GED with less than 1 year of working experience

Preferred Qualifications:

Ability to communicate effectively
Ability to multitask
Ability to prioritize
Ability to quickly learn new systems
Keyboarding and typing
Ability to meet or exceed customer needs and expectations and provide excellent service
Ability to process information with high levels of accuracy

Education: GED (Required), High School (Required)

Work Experience: Clerical/Administrative, Customer Service/Account Manager, Transportation/Logistics

Job Opening ID: 00359180 Customer Experience Support (Evergreen) (Open)

“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”

J.B. Hunt