Operations Coordinator, Phys Prac MA - Primary Care Full time Days

Northwestern Medicine

  • Chicago, IL
  • Permanent
  • Full-time
  • 8 hours ago
Important Update: At Northwestern Medicine safety is always a top priority. In response to the COVID-19 pandemic, Northwestern Medicine has moved to a more virtual recruitment process including telephone and video interviews to help ensure the health and safety of our employees, candidates, and communities. Also, some hiring activities may be delayed or suspended in certain geographic areas and job categories. . X
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  • Administrative and Clerical, Chicago, Illinois, United States
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Operations Coordinator, Phys Prac MA - Primary Care Full time Days Location Chicago, Illinois Business Unit Northwestern Medical Group Job REQID 184912 Job Function Customer Service Shift Day Job (1st) Type of Employment Full-TimeThe salary range for this position is $26.22 - $35.39 (Hourly Rate)Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our section located at jobs.nm.org/benefits to learn more.Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.From discovery to delivery, come help us shape the future of medicine.Benefits:
  • $10,000 Tuition Reimbursement per year ($5,700 part-time)
  • $10,000 Student Loan Repayment ($5,000 part-time)
  • $1,000 Professional Development per year ($500 part-time)
  • $250 Wellbeing Fund per year ($125 for part-time)
  • Matching 401(k)
  • Excellent medical, dental and vision coverage
  • Life insurance
  • Annual Employee Salary Increase and Incentive Bonus
  • Paid time off and Holiday pay
Description***Must be certified/registered Medical Assistant***Full-time, 40 hours/weekLocation: 1460 N. Halsted, Chicago (Lincoln Park)The Operations Coordinator Physician Practice MA reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.Responsibilities:
  • Supervise and direct the offices front-line clinical and clerical staff.
  • Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals.
  • Oversee and direct day to day office operations within budget guidelines.
  • Manage providers schedules with templates and optimize patient care hours to enhance productivity.
  • Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, and staff productivity.
  • Conduct timely and accurate cash management duties, including overseeing the collection of co-pays and patient balances, in-house cash balances, and bank deposits.
  • Ensure that service excellence is delivered and perform service recovery whenever necessary.
  • Manage office and medical surgical supplies within budget.
  • Ensure accuracy of all data collection and data entry by site staff through training and compliance monitoring and facilitate and oversee flow of information to and from central administrative offices.
  • Conduct office staff meetings on a regular basis.
  • Attend and actively participate in manager/supervisor meetings.
  • Ensure that patient dignity and confidentiality are maintained at all times.
  • Additional Functions:
  • Review and approve automated time reports for accuracy.
  • Develop tools to support staff and enhance efficiency.
  • Provide input into staff performance reviews.
  • May participate with manager in conducting staff performance reviews.
  • Provide one to one coaching and mentoring. Plan, execute and resolve all routine technical needs of the practice (phone, copiers, fax machines, PCs, etc. ).
  • Monitor daily transaction activity to ensure compliance with procedures.
  • Resolve complex or critical situations involving patients, staff and customers: consults with manager for guidance as needed (e. g., complaints, discipline, etc. ).
  • Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, staff productivity, cost-savings, and operational efficiencies.
  • Develop and implement policies and procedures as needed to support the practice.
  • This role may support additional projects, perform administrative tasks, and other duties as assigned.
QualificationsRequired:
  • Bachelor's degree or equivalent work experience.
  • Current certification as a:
  • Certified Medical Assistant (CMA) through American Association of Medical Assistants (AAMA) OR
  • Registered Medical Assistant (RMA) through American Medical Technologists (AMT) OR
  • National Certified Medical Assistant (NCMA) through the National Center for Competency Testing (NCCT) OR
  • Certified Clinical Medical Assistant (CCMA) through the National Healthcareer Association (NHA) OR
  • Nationally Registered Certified Medical Assistant (NRCMA) through the National Association for Health Professionals (NAHP)
  • American Heart Association accredited Basic Life Support (BLS/CPR) certification.
  • Minimum of three years of work experience in a medical or related business.
  • Comprehension of insurance plans including HMO, PPO, POS, commercial, Medicare, Medicaid.
  • Solid understanding of patient flow in a medical office.
  • Leadership experience.
  • Working knowledge of medical software, Word and Excel.
  • Experience managing daily cash activity and reconciling income reports with daily payments.
Preferred:
  • Clinical experience as an MA, LPN, or RN.
  • Knowledge of CPT and ICD-9 coding.
  • Supervisory experience.
Equal OpportunityNorthwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.BenefitsWe offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our section to learn more.Share This JobFeatured JobsRecently Viewed JobsYou do not have any recently viewed jobsNursing OpportunitiesBenefitsInformation Services CareersNorthwestern Medicine is an equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.Contact us if you need any further information about NM Nursing Careers at .We are committed to providing reasonable accommodations to qualified individuals with disabilities. To request a reasonable accommodation at any step in our application or interviewing process, please email and a Human Resources representative will connect with you to discuss next steps.© 2025 by Northwestern Medicine® and Northwestern Memorial HealthCare.Northwestern Medicine® is a trademark of Northwestern Memorial HealthCare, used by Northwestern University.

Northwestern Medicine