Help Desk Analyst I

Robert Half

  • Milwaukee, WI
  • $18.61-21.55 per hour
  • Temporary
  • Full-time
  • 17 hours ago
Job Description:We are looking for a dedicated Help Desk Analyst I to join our team in Milwaukee, Wisconsin. In this role, you will provide essential technical support for desktop and mobile devices, ensuring smooth and secure operations for end-users. This is a long-term contract position that offers the opportunity to collaborate with other IT teams and contribute to maintaining high standards of performance and reliability.Responsibilities:
  • Deliver front-line technical support to end-users, addressing hardware, software, and peripheral issues.
  • Install, configure, and manage desktop and laptop systems, operating environments, and standard applications.
  • Set up and maintain peripheral devices such as printers, monitors, and projectors.
  • Perform routine system tasks, including imaging, patch management, and software updates to ensure optimal performance and security.
  • Log incidents, service requests, and solutions in the IT service management system for tracking and reporting purposes.
  • Provide end-user training and guidance on technology best practices and security protocols.
  • Collaborate with infrastructure, security, and application teams to resolve complex technical issues.
  • Support and maintain displays and projectors in meeting rooms to ensure functionality.
  • Troubleshoot basic networking issues using appropriate tools and methods.
Requirements:
  • Experience with Windows 10 desktop environments and troubleshooting.
  • Proficiency in Office 365, Adobe Acrobat, and other common enterprise applications.
  • Familiarity with basic networking concepts and diagnostic tools.
  • Strong communication skills and a customer-centric approach.
  • Ability to manage multiple priorities effectively in a dynamic work environment.
  • Knowledge of service desk ticketing systems.
  • Experience with Active Directory for account and access management.
  • At least 1 year of relevant IT support experience.

Robert Half