Loss Prevention Officer

Benchmark Hospitality

  • San Antonio, TX
  • Permanent
  • Full-time
  • 22 days ago
Job Description:PropertyAbout UsWelcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.Location DescriptionCome be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:
  • Full Time employees have access to Medical and Dental insurance to fit your needs
  • Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
  • 401K match (Let us help you build your financial future)
  • Companywide Hotel Room Discounts (Who doesn’t love to get away)
  • Paid Time Off
  • Employee Assistance Program (We are here to support you)
  • Employee family events (bring the kids!)
  • Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few and many more, please inquire for more details.
One of the premier luxury resorts in San Antonio, La Cantera reimagines its ranch roots through 496 rooms, 34 boutique-style Villas, and an exclusive adults-only floor. Overlooking 550 acres of The Texas Hill Country, La Cantera has become one of the most sought after San Antonio resorts. At La Cantera, sophistication meets relaxation. Every experience provides the opportunity to discover something new. From our 25,000 sq. ft destination spa, Loma de Vida Spa & Wellness, a championship golf course, guests can immerse themselves in the San Antonio scenery. Unlike other Hill Country resorts, La Cantera invites the peaceful Hill Country ambiance into every space.OverviewThe Loss Prevention Officer monitors and patrols assigned areas to provide a safe environment for guests and employees and to minimize opportunities for loss or damage. Acts to deter any agent or element from jeopardizing persons or property in or about the hotel’s facilities.The Security Officer shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the La Cantera Resort and Spa Culture as well as promoting the resort as both the Destination and Employer of Choice!Essential Job Functions:
  • Maintain complete awareness of scheduled group activities and house count, hotel facilities and services, hours of operation, facility layout, fire and emergency plans, and departmental rules of conduct.
  • Review department log records and be familiar with pertinent information relevant to the daily shift.
  • Review the hotel status and follow up actions with the previous shift officer.
  • Provide escorts for employees in accordance with departmental standards.
  • Ensure that after-hours access into secured hotel areas is properly authorized, monitored, and documented in accordance with hotel standards.
  • Handle deliveries received during non-business hours following hotel procedures.
  • Work with outside agencies (i.e. sheriff) cooperatively and follow established hotel regulations.
  • Coordinate emergency situations as specified in the departmental manual.
  • Contact the Security Supervisor immediately for emergencies as specified in the departmental manual.
  • Monitor surveillance cameras as assigned.
  • Investigate duress alarms and comply with respective procedures.
  • Patrol the property with specified equipment, checking all designated points and documenting all actions taken in accordance with departmental standards.
  • Resolve safety hazard situations.
  • Ensure all guest room doors are secured; assist guests with room access in accordance with hotel procedures.
  • Challenge suspicious persons on hotel property in accordance with departmental procedures.
  • Conduct designated investigations into theft or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints, and complete documented reports in accordance with departmental procedures.
  • Respond to the scene of guest/employee accident promptly; administer first aid/CPR in accordance to guidelines and comply with all departmental procedures; communicate specified information to EMS/medical personnel as required.
Qualifications
  • High school education required.
  • Previous experience in a hotel environment preferred.
  • Fluency in English both verbally and non-verbally.
  • Provide legible communication and directions.
  • Must be available to work 3pm-11:30pm.
  • Schedule flexibility to include weekends.

Benchmark Hospitality