Installation Manager

• Manage the end-to-end process of IT hardware installations, including scheduling, resource allocation, and tracking progress against milestones.
• Coordinate with government agencies, hardware/software vendors & suppliers, and internal teams to ensure timely delivery and installation of IT hardware, software, and systems.
• Ensure project deliverables meet client requirements, specifications, and timelines, while staying within budget constraints.
• Ability to create detailed plans.

• Solid understanding of computer hardware, peripherals, and network devices.
• Familiarity with installation procedures, cabling, and troubleshooting.

• Lead a team of IT installation technicians, providing guidance, training, and performance monitoring to ensure successful deployments.
• Assign tasks, monitor work progress, and resolve any technical issues encountered during installation.
• Ensure team members adhere to safety protocols, quality standards, and federal security requirements.

• Oversee the installation and configuration of IT infrastructure, including desktops, laptops, servers, networking equipment, and peripheral devices.
• Ensure all systems are properly configured, connected, and optimized for use in federal environments.
• Work with vendors to install and configure software applications, ensuring compatibility with federal systems and compliance with security standards.
• Conduct site surveys to assess installation requirements.
• Determine optimal hardware placement and connectivity.

• Ensure all installations comply with federal regulations, including IT security standards (e.g., FISMA, NIST), and other industry best practices and quality standards.
• Perform quality assurance checks during and after installation to ensure functionality, performance, and user requirements are met.
• Documentation and Reporting:

• Create and maintain accurrate records of installed hardware, configurations, and technical specifications.
• Prepare reports on project progress and completion.
• Prepare status reports and documentation for project progress and completion, stakeholders, highlighting progress, issues, and solutions.
• Update and maintain inventory records of installed hardware and software.
• Document installation processes, configurations, and any changes to ensure proper tracking and compliance.

• Troubleshoot any installation issues related to hardware, software, or network connectivity, providing resolutions or escalating as needed.
• Work with the help desk and technical support teams to ensure issues are addressed promptly and effectively.
• Provide post-installation support and assist in the transition to operational support teams.
• Risk Management:

• Identifying potential risks related to hardware deployment.
• Developing contingency plans to address unforseen issues.
• Team Leadership:

• Supervising installation technicians and coordinating their activities.

• Ensuring compliance with safety protocols.
• Security Awareness:

• Understanding security coniderations during hadwared installation
• Implementing measures to protect sensitive data and systems.
• Customer Service Orientation:

• Interacting with end-users during installations.

• Adressing and concerns or issues promptly.

• Collaborate with hardware vendors and suppliers to ensure timely delivery of hardware, adherance to specifications, as well as to address any installation-related concerns.
• Maintain effective communication with federal agency stakeholders to ensure alignment with project goals, expectations, and requirements.
• Assist in the negotiation and procurement of IT equipment and services as needed.

• A Bachelor’s Degree in a relevant field (such as computer science, information technology, or business administration) is often required.
• 5 to 8 years’ experience in managing IT installations, deployment, or infrastructure projects.
• Certifications PMP and/or ITIL. Must be current and have valid certification numbers.

• In-depth knowledge of IT systems, infrastructure, and software development
• Must have experience managing teams of 25-30 people.
• Familiarity with government regulations, compliance, and security standards (e.g., , NIST)
• Strong leadership abilities to guide teams, resolve conflicts, and make strategic decisions.
• Effective communication with stakeholders, team members, and senior management.
• Budgeting and financial oversight skills to effectively manage the contract
• Ability to allocate resources efficiently and track expenses.

• Remote, US within the DMV area

• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
• Development – Annual performance management, continuing education, tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
• Financial – Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance, and Disability to help provide financial stability for each DMI employee.
• Recognition – Great achievements do not go unnoticed by DMI through the Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, and employee referral bonuses.
• Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

Digital Management