Administrative Assistant
- Seattle, WA
- $60,000-70,000 per year
- Permanent
- Full-time
- Base Salary of $60,000 - $70,000 per annum based on experience
- Medical Insurance
- 2 weeks accrued vacation
- 2 accrued personal days
- Sick time accruals (based on state law rates)
- Training and development opportunities
- Provide administrative support, including data entry, scheduling, tracking and document preparation.
- Act as a back-up to dispatch when required.
- Assist with data entry, audits, and tasks required to complete the transition to a new operations software.
- Deliver excellent customer service and support customer retention initiatives.
- Discuss projects, service calls, and outstanding issues with management and team members.
- Schedule and coordinate meetings with external contacts, as required.
- Organize and review monthly Customer Assurance, Review, and Evaluation tasks and prepare for customer contact.
- Review site information and services provided before meetings, if applicable, prior to customer contact.
- Proactively reach out to existing agreement contacts (target of 5 proactive calls per day).
- Complete accurate history reports and maintain detailed summaries.
- Accurately document feedback provided by customers.
- Create, assign, and follow up on action items related to customer concerns.
- Document and manage customer satisfaction ratings.
- Design, implement, and maintain a referral database.
- Develop innovative tracking methods for customer information and service outcomes.
- Serve as a liaison between customers and internal departments to ensure effective communication.
- Handle issues in the best interest of both the customer and the organization.
- Assess the priority level of customer concerns and escalate to the department manager as needed.
- Build rapport and long-term relationships with customers of Trotter & Morton Facility Services.
- Excellent organizational and coordination skills
- Strong attention to detail
- Good clerical, computing and data entry skills
- Customer service and strong interpersonal skills
- Excellent written and oral communication skill
- 2-3 years of experience with customer service practices and principles
- Proficient knowledge of Microsoft Office Suite
- High School Diploma or equivalent
- Completion of Administrative Certificate is an asset