Security Client Manager
- Saint Louis, MO
- Permanent
- Full-time
- Hire, develop and retain front line staff, including Security Officers, Field Supervisors and Operations Managers, for small to medium-sized clients within your designated portfolio
- Utilize Allied Universal’s AI technology, online reporting tools, and Business Intelligence Platform to monitor and analyze financial and operational metrics; drive operational efficiency by optimizing employee schedules, minimizing non-billed overtime, and supporting revenue growth, cash collections, and overall profitability
- Oversee and maintain client performance metrics, including budget management, accounts receivable, accounts payable, and overall account health, ensuring alignment with EBITA targets
- Build and maintain client relationships by addressing security needs, reducing risks, managing crises, and implementing effective corrective action plans; you will develop protocols, training, and response strategies that drive operational improvements and ensure client satisfaction
- Deliver high-quality service to our clients while maintaining industry standards, company policies, and regulatory requirements
- Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries
- Must possess one or more of the following:
- Bachelor's degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization
- Associate’s degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization
- High School diploma with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization
- Current driver’s license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
- Minimum of two (2) years of experience driving operational goals
- Skilled in managing a large and dispersed team that fosters teamwork, innovation, agility, client relations and achieving desired results
- Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction
- Proficiency in web-based applications and computer systems, including Microsoft Office
- Knowledge of safety protocols and service deliverables
- Ability to interpret financial data and use it to support decision-making; understanding of financial principles, including budgeting and financial reporting
- Proficiency in prioritizing tasks, meeting deadlines, and managing multiple projects efficiently
- Excellent oral and written communication skills
- Law enforcement, military and/or contract or proprietary security services experience
- Experience managing a dispersed workforce in a multi-location operation
- Experience with (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
- Medical, dental, vision, basic life, AD&D, and disability insurance
- Enrollment in our company’s 401(k)plan, subject to eligibility requirements
- Eight paid holidays annually, five sick days, and four personal days
- Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.