Fitness Coach/Member Experience Associate

• Create a welcoming atmosphere that is people centered & service oriented
• Provide courteous, prompt and sincere attention to members, guests, participants and staff.
• Provide Healthy Living Initiatives such as Smart Start Trainings, Orientations, and other member engagements initiatives.
• Ability to build genuine relationships with members helping them meet their healthy living goals
• Responsible for member engagement and follow-up communication.
• Strong organizational, computer, communication and customer service skills
• Using good listening skills, deliver member-focused tours to potential new members and provide excellent service to active members
• Answer phones, complete program registrations, membership sales and proficiently perform all
• membership functions in the membership software system
• Give exceptional tours when necessary - share the features of the YMCA and its offerings
• Foster and build strong member relationships
• Serve as a role model for policies and guidelines in the wellness center.
• Maintain a safe, clean and functional wellness center by ensuring facilities are picked up, safe and free from clutter.
• Replenish and maintain appropriate health and safety materials throughout the facility (hand sanitizer, paper towels, soap, disinfectant spray, etc.)
• Provide motivation, one-on-one coaching and implement various member engagement initiatives
• Good problem-solving skills and adaptable to change
• High School Diploma or the equivalent
• Preferred minimum Age 21+

YMCA