Defined Contributions Client Technology Specialist
Instant Teams
- Southern Pines, NC
- $30.00 per hour
- Permanent
- Full-time
Benefits:
Schedule: Between the hours of 8am - 6pm EST | Monday - FridayJob Responsibilities
- Problem solve issues found by clients and use Alight’s tools to fix the situation
- Ask questions, dig deep into the issues, analyze what is really going on
- Learn what DC is all about through developing an understanding of clients, best practices, and the standard delivery model
- Accountable for programing and holistically testing the systems for client to ensure all client and business requirements are met
- Determine results, document defects, and resolve client system issues that may arise
- Work with practice support to resolve issues and enhancements which require additional support
- Consult and coordinate with customer care
- Provide status updates of assigned work, raise risks with meeting deliverables, and notify manager of available capacity
- Collaborate with colleagues across Client Delivery and Operations teams, ensuring quality in delivery
- Low to medium query development
- Advanced analytical and critical thinking skills with a curious mindset
- Proficient in excel and knowledge of software development life cycle
- Strong ability to learn through formal and on the job training
- Organized with ability to prioritize work and adjust to change efficiently and thoughtfully
- Effective written and oral communication skills and ability to translate technical language to everyday language
- Strong logical and mathematical thinker who enjoys structure and rules but also has a desire to think outside the box and improve process efficiency
- Within normal business hours | 7am - 5pm CST Monday - Friday
- On the job - some systems education and shadowing
- Bachelor’s degree in Mathematics, Computer Science, Actuarial Sciences, Informatics, Finance, Economics, MIS or equivalent work experience in an analytical area
- In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.