Intermediate Systems Administrator (Data Services)
Vision IT
- Sierra Vista, AZ
- Permanent
- Full-time
- Active Secret clearance
- Implement, deploy, operate, and maintain the virtual infrastructure and data services enclaves at remote installations.
- Perform fault management, trouble analysis, support incident handling, and reporting for all VI systems.
- Install, configure, and maintain both physical and virtual storage and enterprise services.
- Monitor the capacity of storage and virtual environments to ensure adequate resources are available to meet mission requirements.
- Provide restoration and disaster recovery support for all critical systems and services.
- Support patching and system hardening through STIG application.
- Develops, updates, and provides evidence for POAM maintenance and resolutions for all team-controlled assets identified with an open security vulnerability requiring mitigation.
- In conjunction with internal and external customers, perform Continual Service Improvement actions to refine and improve reporting capabilities in VMWare vRealize Operations Manager.
- Resolve Incidents/Tickets in accordance with documented procedures.
- Perform Quality Assurance follow-up with customers/end users.
- Comply with documented processes and procedures.
- Utilize monitoring tools such as VMWare vRealize Operations Manager and Microsoft SCOM.
- Hosts virtualized Operating Systems and Appliances for Technical teams and customers.
- Provides guidance and work leadership to less-experienced cyber security analysts and other technical staff.
- Follow ITIL best practices to manage tickets and processes.
- Develop and/or maintain SOPs, TTPs, and SmartBooks associated with current knowledge of relevant technologies as assigned.
- Participate in special projects as required.
- HS +6 or AA/AS +4 or BA/BS +2 years' experience
- Demonstrate initiative and be results oriented with flexibility and tenacity!
- Demonstrate the ability to continuously adjust priorities to reflect changing circumstances.
- Be able to demonstrate strong knowledge and experience with different enterprise level backup and recovery software.
- Be able to demonstrate strong knowledge and experience with different disk-based backup appliances.
- Strong dedication to provide quality customer service.
- Demonstrated knowledge of various SAN hardware and software to include maintenance, troubleshooting and root cause analysis.
- The ideal candidate would have experience with Data Domain, NetBackup, EMC Unity and EMC VNX backup and storage devices and software.
- Effective problem-solving skills and inherent decision-making ability
- Strong analytical skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue.
- Ability to manage own projects including communications to customers as well as work as part of a larger team managed by a project manager.