Store Lead (Store Manager)

• Oversees the store's daily operations with full ownership of store performance across SPOC.
• Leads and communicates Black Rock's values, policies, and expectations while modeling accountability, professionalism, and servant leadership.
• Executes hiring, onboarding, and training processes in partnership with your Multi-Store Lead.
• Approves timecards, ensure accurate labor reporting, employee approvals and disputes, and manages meal and rest period compliance.
• Creates and publishes the store's schedule in accordance with availability, time-off policies, and operational needs.
• Delivers consistent coaching and performance feedback, including issuing corrective action when necessary.
• Facilitates 1:1s and quarterly store meetings with your Team Members to provide clarity, support, and alignment.
• Organizes quarterly team outings to foster morale, engagement and culture.
• Maintains appropriate shift coverage, including covering gaps due to call outs or scheduling needs.
• Leads daily off-bar responsibilities including task lists, money management, Nexonia submission, operational walkthroughs, etc.
• Ensures store safety and incident reporting procedures are followed and communicated promptly to Multi-Store Lead and HR.
• Take proactive steps to resolve equipment issues and general store concerns quickly.
• Attends and actively participates in required leadership meetings as scheduled.
• Leads by example, working a minimum of 32 hours per week on bar to stay close to the operations of the store and connection with your team.
• Black Rock Coffee Bar reserves the right to add or modify duties and responsibilities at any time and at its sole discretion

• Warmly welcomes customers and Team Members to create a positive, engaging environment.
• Maintains speed-of-service expectations without compromising beverage quality or guest interaction.
• Prepares and serves coffee, espresso, and non-coffee beverages using standard equipment.
• Ensures a clean and organized workspace and customer area, following all health and safety guidelines.
• Accurately processes cash and digital transactions, including third-party orders.
• Promotes seasonal offerings and new product launches.
• Assists in inventory management and restock product displays as needed.
• Mentors new Team Members during training, ensuring adherence to standards.
• Supports with daily, weekly, and monthly cleaning and operational tasks.
• Addresses customer concerns and complaints with professionalism and urgency.
• Participates in line busting and mobile order execution, including outdoor or drive-thru settings.
• Black Rock Coffee Bar reserves the right to add or modify duties and responsibilities at any time and at its sole discretion

• Constant standing and walking throughout shifts to support store operations and guest interactions.
• Prolonged periods of sitting or standing while completing administrative tasks such as scheduling, approving timecards, and submitting documentation.
• Effective verbal and written communication skills for coaching, team collaboration, and completing written records or reports.
• Manual dexterity to operate POS systems, mobile devices, laptops, and other office or kitchen equipment.
• Visual acuity to review schedules, inventory, performance metrics, and written documentation.
• Auditory ability to actively listen and respond to Team Members and guests in a fast-paced environment.
• Mobility to navigate all areas of the store, including front of house, back of house, and storage.
• Occasional lifting, carrying, pushing, or pulling of objects weighing up to 50 pounds.

• Strong communication and interpersonal skills to lead and support team and guest engagement.
• Ability to thrive in a fast-paced environment while managing competing priorities.
• Experience fostering a positive team culture through accountability and recognition.
• High attention to detail, accuracy, and follow-through on assigned tasks.
• Flexibility to work varied schedules, including weekends and holidays.
• Self-motivated and dependable, capable of independent decision-making.
• Understanding of safety procedures and commitment to a clean, safe working environment.
• Must have been employed at Black Rock Coffee Bar for at least 6 months unless otherwise approved.

• Paid Time Off
• Performance-based bonus opportunities
• 401(K) Retirement Savings Plan with company match for eligible team members
• Health insurance (medical, vision, dental) options for you and your family
• Pet insurance and Discount Programs because we know pets are family too!
• Long-Term Disability, Life, and AD&D coverage options
• Paid holidays
• Employee Assistance Program
• Ongoing professional development and training opportunities
• Discount program on childcare, recreation, lifestyle brands, and more
• Free drinks to keep you energized!

Black Rock Roasting Company