IT Helpdesk Level 1 SupportDepartment: ITCompensation: $18/hr starting ($19 after successful 90 day probation period)Level: AssociateDuties:- React and troubleshoot incidents with PC, Mac, iOS, Android devices- Maintain/troubleshoot onsite network equipment- Maintain/troubleshoot onsite WMS system- Maintain and update the accurate inventory of all company assets- Accurately document problems/tasks in the ticketing system (Jira/Asana) for future reference- Assist in creating materials (SOP) for end-user frequently asked questions (FAQs)- Escalate issues to the Level 2, Level 3 Support- Meet agreed upon service level agreements (SLAs), and achieves key performance indicators (KPIs)- Troubleshoot and maintain robotics systems, including hardware and software, while documenting issues and resolutions in detailed logs.- Coordinate with the IT Lead, and IT Manager when escalating level 1 and 2 tasks.- Primary work location is Arlington, with flexibility to commute and provide coverage at our North Richland Hills office as needed.Powered by JazzHR