Director of e-Commerce
Kavaliro
- Colorado Springs, CO
- Permanent
- Full-time
- Provides leadership, training, and support to e-Commerce management and staff in all areas of e-Commerce operations including, but not limited to, recognizing, troubleshooting, and correcting photography, listing, warehousing, shipping, and process problems. Performs root cause analysis on related issues and implements solutions.
- Directs e-Commerce operations with an eye on continuously improving the entire system from product identification at retail centers, to the logistics of product movement, through listing and sales.
- Implements donation strategy for high value donations to feed e-Commerce operations.
- Emphasis on marketing, developing sustainable partnerships, and acquiring business from multiple sources for TFNG that reach beyond the senior community.
- Meet and exceed service revenue and control expenses for TFNG; expand service in the Pikes Peak region and plan for expansion into Denver Area.
- Collaborates with Marketing department, Chief Operating Officer, and Retail leadership to create brand awareness and expanded customer reach.
- Assists in the development of the overall e-Commerce marketing plans â help define tactics and programs for establishing and expanding an e-Commerce brand across multiple marketplaces and sites.
- Manages the front-end website experience, category strategy, landing pages, product assortment, pricing, and overall merchandising mix.
- Tracks and evaluates site user behavior; implements changes to improve user experience and sales conversion.
- Reviews and analyzes existing sales platform and other system effectiveness and efficiency; develops plans for improving and leveraging these systems.
- Researches new market trends and to e-Commerce best practices and recommends strategy adjustments.
- Uses proactive leadership; establishes KPIs, dashboards and SOPs to identify issues and opportunities in real time.
- Prioritizes team building, communication and engagement while applying lessons learned from feedback and focus groups.
- Regularly reports to senior management team on performance versus goals.
- Manages the implementation of safety policies and procedures in compliance with local, state, and federal Occupational Safety and Health Administration (OSHA) rules and regulations.
- Complies with all CARF requirements.
- Must maintain confidentiality of sensitive information.
- Performs any other related duties as required or assigned.
- Bachelorâs Degree in Business Administration or a similar concentration preferred.
- 10+ years proven and progressive management experience in retail, restaurant, or pharmacy industries.
- 5+ years leading an e-Commerce operation.
- Advanced experience working with computer systems such as Microsoft Office preferred.
- Must possess excellent written and verbal communication skills and be able to present at a Board level, offering and exchanging information with others, so intended meaning is clear and understood.
- Must demonstrate the ability to interact with various internal and external customers and manage multiple projects.
- Must be able to successfully complete work assignments independently and as a team member. Must demonstrate flexibility and agility within the framework and pressure of established deadlines.
- Must be detail oriented, able to learn specific rules, regulations, and standards to maintain compliance and conformance.
- Must have the ability to multi-task, be organized and possess strong time management skills.
- Must be neat and professional, always representing in the best light.
- Must have proven ability to evaluate, recommend, and apply e-commerce/retail industry best practices within thrift industry operations to create an elevated, seamless customer experience. Must have strong analytical skills and be data-driven and results-oriented.
- A strong financial acumen and experience managing budgets and benchmarking performance is essential.
- Must have A valid Colorado driverâs license.