End User Services Project Manager
Vista Technology Services
- Washington DC
- Permanent
- Full-time
- Collaborate with cross-functional teams to develop and implement a migration plan, including all required documentation and programmatic inputs
- Oversee the development of programmatic documentation, including Ship Alteration (SHIPALT), Temporary Alteration (TEMPALT), and associated documentation
- Draft process-related user stories, acceptance criteria, and testing strategies
- Manage and communicate changes required to the Operating Model to support the delivery of the Embarkables service under a Government Owned Government Operation with Contractor Support (GOGO-CS) model
- Develop schedules, test plans, test events, and migration procedures
- Utilize agile methodologies and ServiceNow to streamline project management and process development
- Apply operational process and project management skills based on the ITIL framework, including Request Fulfillment, Incident, Configuration, Change, Event, and Asset management
- Bachelor’s Degree and 5 years of demonstrated experience in DoD Program Management and Acquisition Management for ACAT programs across the acquisition life-cycle OR Associate’s Degree and 9 years of experience; 11 years of experience will be considered in lieu of a degree
- Strong background in IT project management and process development
- Strong leadership skills, experienced in managing complex, cross-functional projects, preferably within the defense or government sectors
- Familiarity with the ITIL framework and its associated practices
- Knowledgeable with Agile methodologies and project management tools
- Proficient in ServiceNow
- Excellent written and verbal communication skills, comfortable with and skilled at collaborating with cross-functional teams and interacting with senior and government personnel
- Scaled Agile Framework (SAFe) Program Consultant Certified Training Coordinator desired
- Active DoD Secret clearance required