Case Manager Sailor Assistance and Intercept for Life (SAIL)

International SOS

  • Spokane, WA
  • Training
  • Full-time
  • 10 days ago
  • Apply easily
Company DescriptionThis position is contingent on contract award.International SOS Government Medical Services, Inc. delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS Government Medical Services, Inc., headquartered in Houston, Texas provides contracted healthcare support to Government defense and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care. To protect your workforce, we are at your fingertips: internationalsos.comJob DescriptionInternational SOS Government Medical Services, Inc. is looking for qualified individuals to be the Case Managers for the Sailor Assistance and Intercept for Life (SAIL) Program for The Navy Fleet and Family Support Program (FFSP) The FFSP serves active duty members of the Navy, Marine Corps, Army, and Air Force plus their eligible family members; active duty members of foreign military services who are stationed in the area; reserve military personnel and their family members when they are eligible for military medical care, military members designated as severely wounded, ill and injured and their identified caretakers and, on a space available basis, military retirees and their family members and widows, eligible family members of military decedents and other groups as directed and authorized by higher authorities in response to special circumstances.Key Responsibilities
  • Receive Command and non-Command referrals and make an introductory contact to referred Sailors to provide information about the SAIL program.
  • Provide an initial clinical assessments and ongoing risk assessments using the Columbia Suicide Severity Risk Scale (C-SSRS). Provide ongoing safety planning using the Veterans Affairs Safety Plan.
  • Provide clinical case management to Sailors enrolled in SAIL per published protocols and procedures and ensure enrolled Sailors are connected to behavioral health providers and other supportive resources, as indicated, throughout SAIL engagement.
  • Collaborate closely with Sailor’s Command providing routine updates regarding Sailor risk, safety, and progress in their recovery in accordance with the DoDI 6490.08.
  • Collaborate with Sailors behavioral health treatment provider(s), and other service providers upon receipt of release of information from the Sailor.
  • Participate in virtual, program-specific, quarterly quality assurance procedures to ensure that all SAIL services provided are safe and of good quality.
  • Document and maintain current records in the FFSMIS SAIL Record System for all SAIL contacts, assessments, and case management services provided IAW Navy requirements.
  • Ensure Command referral information for Sailors who decline or who cannot be contacted is documented in the FFSMIS SAIL Record System. At the conclusion of SAIL services, alert command that SAIL services are ending and advise on procedures if the Sailor's risk of suicide related behavior returns.
  • Report suspected child abuse and domestic abuse/violence to the local civilian authorities and the Family Advocacy Representative IAW Navy and state requirements. For clients wanting to make a restricted domestic abuse report, provide a warm handoff to the installation Family Advocacy Representative or FAP Victim Advocate. For clients wanting to make a restricted sexual assault report, provide a warm handoff to the installation Sexual Assault Response Coordinator or SAPR Victim Advocate.
  • Ensure Sailors receive an initial evaluation by Military Treatment Facility/Emergency Department qualified staff after suicide-related behavior or ideation in accordance with local emergency response procedures and in coordination with the Sailors command
  • Provide standardized Individual Augmentee (IA) family case management IAW CNIC Individual Deployment Support Desk Guide (will provide as necessary).
  • Ensure staff providing SAIL Case Management services account for all services delivered in the scheduling module in FFSMIS.
This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.QualificationsRequired Skills and Knowledge
  • Minimum educational qualifications include a master's degree in counseling accredited by the Council for Accreditation of Counseling and Related Educational Programs; a master's degree in social work accredited by the Council on Social Work Education, a master's degree in marriage and family therapy accredited by the Commission on Accreditation of Marriage and Family Therapy Education, or a doctoral degree in clinical or counseling psychology and a one-year clinical internship accredited by the American Psychological Association. SAIL Case Managers may be hired as Tier I clinical providers, as described in SECNAVINST 1754.8.
  • Individual should be detail-oriented, self-motivated and able to work autonomously.
Required Work Experience
  • Demonstrated experience providing advocacy or case management services is required.
  • SAIL Case Managers shall possess a broad range of specialized work experience including working with family programs, military or civilian social service agencies, and/or is a military family member with full understanding of the military lifestyle.
  • Demonstrated strong oral and written communication, assessment, data management, and advocacy skills.
  • Possess advocacy knowledge, skills, and abilities such as: working knowledge of state, federal, and local resources, as well as understanding, sensitivity, and empathy for sailors and family members from diverse racial, ethnic and socioeconomic background.
  • Agree to operate within established guidelines of the Navy FFSP Program.
  • Knowledge of the FFSMIS system is desired but not required.
  • Working knowledge of Microsoft 365.
Additional InformationPay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.Benefits – Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan paid time off and an annual bonus. International SOS Government Medical Services, Inc. complies with all federal, state, and local minimum wage laws.International SOS Government Medical Services, Inc. is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with the applicable federal, state and local laws.

International SOS