Enterprise IT Solutions Architect
Agil3Tech
- Arlington, VA
- Permanent
- Full-time
- Lead E&I (engineering and implementation) efforts for the design, creation, proposal, and engineering of enterprise-level IT Solutions for the IT environment. This includes all solutions for NIPR/SIPR/JWICS and SAP security environments. This includes but is not limited to infrastructure, network, security, data storage, centralized management, server scoping, and configurations that enhance the end-user experience.
- Will perform duties as the SME for the implementation tasks designated by the Program Manager.
- All enterprise solutions must meet ATO requirements for their respective security environments.
- Function as the SME responsible for developing, implementing, and configuring Network Infrastructure across multiple locations, operating a broad range of network technologies.
- Lead O&M support efforts of all NIPRNET, SIPRNET, and JWICS Network Infrastructure in NSGB and Special Access System Network Infrastructure in the NCR and NSGB.
- Installs, monitors, manages, and supports switches, routers, and data circuits for Voice, Data, and Video System
- Responsible for the installation and maintenance support for inside/outside facility LAN/WAN wiring and & fiber terminations and patch connectivity.
- Ensures Network Infrastructure is securely configured per DoD Cyber Security Policy,
- Maintains a broad understanding and deep knowledge across all applicable network technologies and advises the Information Technology Division to utilize and integrate innovative technologies to support Network requirements.
- Leads engineering and installation (E&I) support for inside/outside plant LAN wiring & fiber optic cable terminations.
- Installs, configures, maintains, and troubleshoots Network Encryption device operation.
- Ensures proper IP Address allocation to optimize network performance and maintain network security.
- Leads efforts to troubleshoot network issues and outages and coordinates with internal and external entities to resolve complex networking issues.
- Provide operational and maintenance (O&M) support for NIPRNET, SIPRNET, and JWICS system infrastructure for approximately 400 users.
- Provide O&M support for Special Access System infrastructure for approximately 150 users.
- Participate in developing, implementing, managing, and maintaining the VDI for thick/thin/zero clients and server virtualization technologies.
- Provide data backup and restoration capabilities for NIPRNET, SIPRNET, JWICS, and Special Access Systems.
- Support replication of network file share volumes via Distributed Files System w/ Replication (DFS-R) between the NCR and NSGB locations.
- Provide support for storage area network (SAN) and encrypted file storage capabilities.
- Make sure desktop computers interconnect seamlessly with various systems
- Vouch for and implement upgrades on systems to guarantee longevity
- Ascertain and repair hardware and network connectivity issues
- Support for technical upgrading and maintaining of entire desktop systems
- Assist in testing and deployment of new applications and systems
- Develop performance measurements (goals/metrics/reports) utilizing the current service desk platform and facilitate a feedback system to team members on customer service, communication, and technical skills, to enhance the quality of support delivered.
- Utilize ITIL best practices to enhance and optimize the services provided to end users
- Manage the implementation of an enterprise knowledge base and knowledge management best practices
- Coordinate with IT support teams to resolve customer incidents/problems, fulfill service requests, and institute continuous improvement initiatives and methods.
- Resolve customer issues effectively or escalate them to appropriate support tiers.
- Work with management in assessing staff performance/reviews/changes.
- Assist in the professional and technical development of the team
- Shall possess a TOP SECRET w/ SCI Eligible security clearance
- Strong customer service orientation.
- Proven analytical and problem-solving abilities.
- Be able to lead the technical operations of the Integrated Project Team (IPT)
- Ability to oversee up to 5 network technicians.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Good written, oral, and interpersonal communication skills.
- Ability to conduct research into hardware and software issues and products as required.
- Ability to present ideas in business-friendly and user-friendly language.
- Highly self-motivated and directed.
- Keen attention to detail.
- Team-oriented and skilled in working within a collaborative environment.
- Bachelor’s degree in an IT-related field or 10 years equivalent experience
- 10+ years of DoD Network Engineering Experience
- 7+ years of experience leading tasks of a similar size/scope
- 5+ years working in a VDI environment for either DOD or the IC
- Required Certifications:
- Cisco Certified Network Professional (CCNP) Enterprise
- DoD8570.01M IAT Level II (one of the following):
- CCNA Security,
- CySA+,
- GICSP,
- GSEC,
- CND, or
- Security + CE
- Preferred Certification:
- VPC Data Virtualization or End User Computing
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short Term & Long-Term Disability
- 401k Retirement Savings Plan with Company Match
- Paid Holidays
- Paid Time Off (PTO)
- Tuition and Professional Development Assistance
- Parking/Travel Reimbursement (metropolitan areas)